Contact Centre and CX Trends Summit 2020

CX in the 4th industrial revolution....


This event helps you turn this challenge into an opportunity with foremost experts, the real practitioners sharing their insights to equip you with the Strategy, tools and technology needed to make your customers your advocates, delighting them time and again.

Companies, who invest in call centre training, ensure they end up with satisfied and happy staff, who keenly understand the company's expectations and are eager to meet their goals. This event gives you everything you need to re-imagine your CX technology roadmap.

Join senior CX decision makers for a robust evaluation of up-to-the-minute technologies - including automation, AI, robotics and IoT - that have genuine potential to transform your customer focused operations and CX delivery

How Next-Gen Cloud Contact Centers Are Revolutionizing CX

By combining an expert-led conference with an interactive Solutions Showcase, we empower you to investigate technologies available to you today and coming your way tomorrow.

This platform hosted and designed by Empire Training & Conferencing puts your business and your customers in the context of today's AI revolution....

Discover how AI is shaping business, economics and the human experience...... Less talk, more action: How businesses can harness AI to transform their profitability and re-shape our world,

Will humans be superseded by the technologies they've created?

The economic and technological singularities - and how to survive them...

Take CX to the next level in your contact centre...

Customer experience design for contact centres requires a specialist approach which takes into account the need for a combination of efficiency, effectiveness and experience in a way which maximises the value for the organisation in the longer term.

Date: 26 February 2020 to 27 February 2020
Time: 08:00 - 17:00
Venue: Holiday Inn Hotel Sandton, South Africa, Johannesburg
Cost: R7,490 excluding VAT

Contact: Ryan Jagesar
Company name: Empire Conferencing and Training
Telephone number: 0739469796 or 0118860941
Email address