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World PR Day

PR is the voice that shapes the scene

The importance of PR in shaping societal narratives

PR is built on trust and consistency

Evan-Lee Courie

Novus Group's Joe Hamman on earned media as a critical driver of digital visibility

Joe Hamman

Building bridges in a world that needs it more than ever

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BizTrendsTV

RAPT BizTrendsTV: Heidi Patmore – Digital wallets: A gamechanger

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Why most loyalty programmes fail to turn customers into lifelong fans

Why most loyalty programmes fail to turn customers into lifelong fansRiaz Galant

Improved inventory and procurement management in a South African context

Improved inventory and procurement management in a South African context

By Anton Oosthuizen 9 Jul 2025

Unifying customer data is key to winning digital consumers

Unifying customer data is key to winning digital consumers

By Kunal Badiani 7 Jul 2025

More news

IoT innovation helping to mould Africa's stores of the future

IoT innovation helping to mould Africa's stores of the future

10 Nov 2021

Brands need to reach out or lose out

Brands need to reach out or lose out

5 Nov 2021

Using data to inform customer journey planning from a cultural perspective

Using data to inform customer journey planning from a cultural perspective

Virginia Alvarez 4 Nov 2021

Source: Pexels

Retailers, ignore customer experience expectations at your peril

Ajay Lalu 3 Nov 2021

Introvert vs extrovert: does brand personality really matter?

Craig Hannabus 28 Oct 2021

Salesforce predicts consumers will face higher prices this festive season

Salesforce predicts consumers will face higher prices this festive season

28 Oct 2021

Elizma Nolte

What's the future of shopping?

26 Oct 2021

Joyful and inclusive SA-made fashion courtesy of Me & B

Joyful and inclusive SA-made fashion courtesy of Me & B

Lauren Hartzenberg 22 Oct 2021

VDX.tv releases 2021 holiday video advertising guide for brands and retailers

VDX.tv releases 2021 holiday video advertising guide for brands and retailers

VDX.tv 22 Oct 2021

Soko District: A flexible retail concept that champions small and local

Soko District: A flexible retail concept that champions small and local

Lauren Hartzenberg 20 Oct 2021

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Kinetic Events 19 Oct 2021

Beyond omnichannel: Embracing 'un-retail' and the store as a stage

Beyond omnichannel: Embracing 'un-retail' and the store as a stage

18 Oct 2021

Coca-Cola's Bruno Pietracci talks African optimism and new ways of working

Coca-Cola's Bruno Pietracci talks African optimism and new ways of working

Lauren Hartzenberg 15 Oct 2021

5 ways to reimagine the retail experience

5 ways to reimagine the retail experience

John Watling 12 Oct 2021

Source: Getty

#EcomAfrica: How to build a successful e-commerce business

Lauren Hartzenberg 11 Oct 2021

Game raises the bar this Black Friday

Game raises the bar this Black Friday

11 Oct 2021

Woolworths beefs up digital team to grow omnichannel capabilities

Woolworths beefs up digital team to grow omnichannel capabilities

8 Oct 2021

Digital first-impressions matter

Digital first-impressions matter

Brent Haumann 8 Oct 2021

If you could only keep one loyalty programme, which one would it be?

If you could only keep one loyalty programme, which one would it be?

BrandMapp 6 Oct 2021

Source: Supplied

4 important factors influencing the retail landscape today

Jill Cicero-Titus 5 Oct 2021

Rewards programmes are broken. Here's how to really win customer loyalty

Rewards programmes are broken. Here's how to really win customer loyalty

Preneshen Munian, TLC Worldwide Africa 30 Sep 2021

Effective CX begins with optimisation of operations

Effective CX begins with optimisation of operations

Haydn Townsend 28 Sep 2021

Source: Pick n Pay

SA's most popular loyalty programmes revealed for 2021

17 Sep 2021

Source: Getty

Omnichannel the way forward for retail customer experience

Jeremy Osborne 14 Sep 2021

Source: Getty

Managing supply chain and consumer demand in a hyper-connected world

13 Sep 2021

Modern customer engagement: Keeping up with Gen Y and Z

Modern customer engagement: Keeping up with Gen Y and Z

Andrew Bourne 13 Sep 2021

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Marko Reis 6 Sep 2021

Source: Getty

Game survey results point to shifting shopping habits

3 Sep 2021

#Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future

#Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future

Lauren Hartzenberg 1 Sep 2021

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R30bn left on the table: How poor CX is holding online retail back in SA

26 Aug 2021

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