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FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

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Beyond omnichannel: Embracing 'un-retail' and the store as a stage

Beyond omnichannel: Embracing 'un-retail' and the store as a stage

18 Oct 2021

Coca-Cola's Bruno Pietracci talks African optimism and new ways of working

Coca-Cola's Bruno Pietracci talks African optimism and new ways of working

Lauren Hartzenberg 15 Oct 2021

5 ways to reimagine the retail experience

5 ways to reimagine the retail experience

John Watling 12 Oct 2021

Source: Getty

#EcomAfrica: How to build a successful e-commerce business

Lauren Hartzenberg 11 Oct 2021

Game raises the bar this Black Friday

Game raises the bar this Black Friday

11 Oct 2021

Woolworths beefs up digital team to grow omnichannel capabilities

Woolworths beefs up digital team to grow omnichannel capabilities

8 Oct 2021

Digital first-impressions matter

Digital first-impressions matter

Brent Haumann 8 Oct 2021

If you could only keep one loyalty programme, which one would it be?

If you could only keep one loyalty programme, which one would it be?

BrandMapp 6 Oct 2021

Source: Supplied

4 important factors influencing the retail landscape today

Jill Cicero-Titus 5 Oct 2021

Rewards programmes are broken. Here's how to really win customer loyalty

Rewards programmes are broken. Here's how to really win customer loyalty

Preneshen Munian, TLC Worldwide Africa 30 Sep 2021

Effective CX begins with optimisation of operations

Effective CX begins with optimisation of operations

Haydn Townsend 28 Sep 2021

Source: Pick n Pay

SA's most popular loyalty programmes revealed for 2021

17 Sep 2021

Source: Getty

Omnichannel the way forward for retail customer experience

Jeremy Osborne 14 Sep 2021

Source: Getty

Managing supply chain and consumer demand in a hyper-connected world

13 Sep 2021

Modern customer engagement: Keeping up with Gen Y and Z

Modern customer engagement: Keeping up with Gen Y and Z

Andrew Bourne 13 Sep 2021

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Marko Reis 6 Sep 2021

Source: Getty

Game survey results point to shifting shopping habits

3 Sep 2021

#Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future

#Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future

Lauren Hartzenberg 1 Sep 2021

Source:

R30bn left on the table: How poor CX is holding online retail back in SA

26 Aug 2021

Shoprite launches digital business unit and checkout-free concept store

Shoprite launches digital business unit and checkout-free concept store

18 Aug 2021

Source:

What are the core requirements for building an omnichannel customer experience?

Brent Haumann 16 Aug 2021

Source: File photo

Woolies extends digital shopping capabilities with NFC-enabled stores

10 Aug 2021

Source: Getty

#BizTrends2021: Trend check - looking back and facing forward

Michael Smollan 3 Aug 2021

Ryan Falkenberg, co-CEO at Clevva | Image Supplied.

Why companies struggle with digital self-service

Ryan Falkenberg 2 Aug 2021

What is an omnichannel customer engagement hub and why do I need it?

What is an omnichannel customer engagement hub and why do I need it?

Brent Haumann 30 Jul 2021

6 trends dominating the retail landscape in 2021

6 trends dominating the retail landscape in 2021

29 Jul 2021

Source: Supplied

The cost of SA's alcohol bans and their impact on consumer behaviour

29 Jul 2021

Source: Getty

SoundInsights surveys local shopper behaviour

27 Jul 2021

A chatbot won't solve all your problems

A chatbot won't solve all your problems

Helm 19 Jul 2021

To build resilient customer relationships post-pandemic, invest in experience

To build resilient customer relationships post-pandemic, invest in experience

Robin Fisher 15 Jul 2021

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