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World PR Day

PR is the voice that shapes the scene

The importance of PR in shaping societal narratives

PR is built on trust and consistency

Evan-Lee Courie

Novus Group's Joe Hamman on earned media as a critical driver of digital visibility

Joe Hamman

Building bridges in a world that needs it more than ever

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BizTrendsTV

RAPT BizTrendsTV: Heidi Patmore – Digital wallets: A gamechanger

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Why most loyalty programmes fail to turn customers into lifelong fans

Why most loyalty programmes fail to turn customers into lifelong fansRiaz Galant

Improved inventory and procurement management in a South African context

Improved inventory and procurement management in a South African context

By Anton Oosthuizen 9 Jul 2025

Unifying customer data is key to winning digital consumers

Unifying customer data is key to winning digital consumers

By Kunal Badiani 7 Jul 2025

More news

Shoprite launches digital business unit and checkout-free concept store

Shoprite launches digital business unit and checkout-free concept store

18 Aug 2021

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What are the core requirements for building an omnichannel customer experience?

Brent Haumann 16 Aug 2021

Source: File photo

Woolies extends digital shopping capabilities with NFC-enabled stores

10 Aug 2021

Source: Getty

#BizTrends2021: Trend check - looking back and facing forward

Michael Smollan 3 Aug 2021

Ryan Falkenberg, co-CEO at Clevva | Image Supplied.

Why companies struggle with digital self-service

Ryan Falkenberg 2 Aug 2021

What is an omnichannel customer engagement hub and why do I need it?

What is an omnichannel customer engagement hub and why do I need it?

Brent Haumann 30 Jul 2021

6 trends dominating the retail landscape in 2021

6 trends dominating the retail landscape in 2021

29 Jul 2021

Source: Supplied

The cost of SA's alcohol bans and their impact on consumer behaviour

29 Jul 2021

Source: Getty

SoundInsights surveys local shopper behaviour

27 Jul 2021

A chatbot won't solve all your problems

A chatbot won't solve all your problems

Helm 19 Jul 2021

To build resilient customer relationships post-pandemic, invest in experience

To build resilient customer relationships post-pandemic, invest in experience

Robin Fisher 15 Jul 2021

How payment solutions are revolutionising WhatsApp and enhancing CX

How payment solutions are revolutionising WhatsApp and enhancing CX

Shaun van Rooyen 14 Jul 2021

Companies win when the best security also means the best CX

Companies win when the best security also means the best CX

Entersekt 12 Jul 2021

Hyper-personalisation in retail. Are we there yet?

Hyper-personalisation in retail. Are we there yet?

Rob Noble 9 Jul 2021

Your customers don't want to talk to a human, help them help themselves

Your customers don't want to talk to a human, help them help themselves

Ryan Falkenberg 9 Jul 2021

Source: © bagwold -

Coca-Cola digital delivery centre planned for Johannesburg

8 Jul 2021

Top tips for e-commerce business success

Top tips for e-commerce business success

Lauren Hartzenberg 6 Jul 2021

Source: ©gajus -

How Covid-19 accelerated retailer investment in tech

6 Jul 2021

Driving consumer trends for the benefit of SA

Driving consumer trends for the benefit of SA

Isana Cordier 1 Jul 2021

Source: Getty

Global shopper confidence surging as consumers return to stores - study

30 Jun 2021

Spource: © dolgachov -

Daily movement of retail customers in SA to remain in flux

Craig Schwabe 30 Jun 2021

Chat commerce set to disrupt e-commerce and other emerging trends

Chat commerce set to disrupt e-commerce and other emerging trends

Clickatell 24 Jun 2021

Segmenting for the future: 5 emerging consumer types

Segmenting for the future: 5 emerging consumer types

John Watling 21 Jun 2021

Source: © Diego Vito Cervo -

Crunch time for retailers to harness the power of location intelligence

Gary Allemann 18 Jun 2021

Zara's latest store concept is coming to Cape Town

Zara's latest store concept is coming to Cape Town

15 Jun 2021

5 post-Covid consumer myths debunked

5 post-Covid consumer myths debunked

John Watling 8 Jun 2021

Implications of ConCourt ruling for all loyalty programme providers

Implications of ConCourt ruling for all loyalty programme providers

Joon Chong 7 Jun 2021

Customer service in the 4IR: What's changed?

Customer service in the 4IR: What's changed?

Alan Yates 4 Jun 2021

Redefining customer relationships in a digital world

Redefining customer relationships in a digital world

3 Jun 2021

Source:

Understanding customer needs and maintaining business agility

28 May 2021

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