CRM News

World PR Day

PR is the voice that shapes the scene

The importance of PR in shaping societal narratives

PR is built on trust and consistency

Evan-Lee Courie

Novus Group's Joe Hamman on earned media as a critical driver of digital visibility

Joe Hamman

Building bridges in a world that needs it more than ever

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BizTrendsTV

RAPT BizTrendsTV: Heidi Patmore – Digital wallets: A gamechanger

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Why most loyalty programmes fail to turn customers into lifelong fans

Why most loyalty programmes fail to turn customers into lifelong fansRiaz Galant

Improved inventory and procurement management in a South African context

Improved inventory and procurement management in a South African context

By Anton Oosthuizen 9 Jul 2025

Unifying customer data is key to winning digital consumers

Unifying customer data is key to winning digital consumers

By Kunal Badiani 7 Jul 2025

More news

6 technologies that should be part of a future CCM strategy

6 technologies that should be part of a future CCM strategy

Brent Haumann 24 May 2021

Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa

Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa

Lauren Hartzenberg 23 May 2021

#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

Evan-Lee Courie 19 May 2021

A watershed moment for e-commerce in SA

A watershed moment for e-commerce in SA

Lauren Hartzenberg 18 May 2021

Credit: Laura James via Pexels

A year in review: Covid-19 and the consumer sector

Ashleigh Blair, Bernadette Versfeld and Kelvin Madembo 18 May 2021

Ndagi Job Goshi, Liferay Africa

6 tips to improve retail loyalty and decrease competition

Ndagi Job Goshi 14 May 2021

8 post-Covid grocery retail survival strategies

8 post-Covid grocery retail survival strategies

Semona Pillay 13 May 2021

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Online retail in SA soars to R30bn, comprising 2.8% of total retail

12 May 2021

Woolworths rolls out virtual beauty services in SA

Woolworths rolls out virtual beauty services in SA

6 May 2021

Trust - a competitive differentiator in retail banking

Trust - a competitive differentiator in retail banking

Mornay Roberts-Lombard 6 May 2021

How manufacturers can unleash their digital marketplace superpower

How manufacturers can unleash their digital marketplace superpower

Haydn Townsend 3 May 2021

#BehindtheBrandManager: Travis Coppin of Food Lover's Market

#BehindtheBrandManager: Travis Coppin of Food Lover's Market

Lauren Hartzenberg 30 Apr 2021

Optimising customer experience: it all starts with the data

Optimising customer experience: it all starts with the data

Wynand Smit 29 Apr 2021

Credit: Getty

3 ways to reinvent retail customer engagement in a post-Covid world

Robbie Kearns 28 Apr 2021

Mitch Slape, Massmart CEO

Massmart's CEO on Covid-driven consumer trends that'll stick

Lauren Hartzenberg 19 Apr 2021

Damir Khabirov via

SA consumers increasingly anxious about finance and health

15 Apr 2021

Consumer convenience a competitive advantage in a connected world

Consumer convenience a competitive advantage in a connected world

Jonathan Hurvitz 13 Apr 2021

Customer experience management in the new normal

Customer experience management in the new normal

Ntombi Mhangwani 7 Apr 2021

Customers are wanting personalised experiences from winning brands

Customers are wanting personalised experiences from winning brands

Haydn Townsend 24 Mar 2021

Online retailers continue to face challenges that undermine the customer experience

Online retailers continue to face challenges that undermine the customer experience

BMi Research 23 Mar 2021

Xtra Savings rewards programme now 17 million members strong

Xtra Savings rewards programme now 17 million members strong

17 Mar 2021

B2B bullish about e-commerce opportunities

B2B bullish about e-commerce opportunities

Nick Durrant, Bluegrass Digital 17 Mar 2021

#EcommerceDay2021: Manuel Koser on tapping into the potential of digital

#EcommerceDay2021: Manuel Koser on tapping into the potential of digital

Lauren Hartzenberg 12 Mar 2021

#EcommerceDay2021: Clever click options boost SA's online grocery sector

#EcommerceDay2021: Clever click options boost SA's online grocery sector

Kelly Arnold 12 Mar 2021

Huge rise in AI as customer and employee expectations shift - report

Huge rise in AI as customer and employee expectations shift - report

11 Mar 2021

#EcommerceDay2021: Eavesdropping on e-tail

#EcommerceDay2021: Eavesdropping on e-tail

Matthew Leighton 11 Mar 2021

#EcommerceDay2021: Paving the way for growth beyond Covid-19

#EcommerceDay2021: Paving the way for growth beyond Covid-19

Lauren Hartzenberg 11 Mar 2021

#EcommerceDay2021: How the industry is poised to evolve after receiving a shot of adrenalin

#EcommerceDay2021: How the industry is poised to evolve after receiving a shot of adrenalin

10 Mar 2021

#EcommerceDay2021: Collaboration and building trust will get all industry players further in the game

#EcommerceDay2021: Collaboration and building trust will get all industry players further in the game

10 Mar 2021

#EcommerceDay2021: Appetite of businesses to move online is booming

#EcommerceDay2021: Appetite of businesses to move online is booming

10 Mar 2021

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