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Your customers know when you’re faking it

Cristelle Snyman

Why relevance, not reach, is the real driver of email performance

Cristelle Snyman

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Cape Town Business Summit & Expo 2026 set to welcome thousands of entrepreneurs to the CTICC!

Cape Town Business Summit & Expo 2026 set to welcome thousands of entrepreneurs to the CTICC!

Cycle of Life 20 May 2026

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The human paradox: The faster AI advances, the more human connection matters

The human paradox: The faster AI advances, the more human connection mattersCharne Munien, Rogerwilco

On relationships, not results: What an 8.2 Radar survey really reflects

On relationships, not results: What an 8.2 Radar survey really reflects

By Daniel Malherbe 14 May 2026

The MMA South Africa Next! Conference 2026 will look at where marketers should focus their efforts to drive real growth and deliver measurable impact (Image supplied)

MMA South Africa Next! Conference 2026: Driving growth in modern marketing

12 May 2026

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#PulpNonFiction: A culture of trust or a culture of control?

#PulpNonFiction: A culture of trust or a culture of control?

Bronwyn Williams 18 Oct 2021

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New survey shows frustrations with authentication processes

12 Oct 2021

Digital first-impressions matter

Digital first-impressions matter

Brent Haumann 8 Oct 2021

The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

The Ask Afrika Orange Index 2021 Ranking released - Customer experience levels decline during Covid and go digital

ASK AFRICA 7 Oct 2021

If you could only keep one loyalty programme, which one would it be?

If you could only keep one loyalty programme, which one would it be?

BrandMapp 6 Oct 2021

Customer experience has undergone a major shift in past 20 years

Customer experience has undergone a major shift in past 20 years

ASK AFRICA 5 Oct 2021

Rewards programmes are broken. Here's how to really win customer loyalty

Rewards programmes are broken. Here's how to really win customer loyalty

Preneshen Munian, TLC Worldwide Africa 30 Sep 2021

Effective CX begins with optimisation of operations

Effective CX begins with optimisation of operations

Haydn Townsend 28 Sep 2021

Digital experiences customers want

Digital experiences customers want

Dipuo Tshoagong, VML 23 Sep 2021

The next big leap forward for CRM

The next big leap forward for CRM

Hyther Nizam 23 Sep 2021

Source: Pick n Pay

SA's most popular loyalty programmes revealed for 2021

17 Sep 2021

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Net promoter score vs. Net sentiment

Melanie Malherbe 14 Sep 2021

Modern customer engagement: Keeping up with Gen Y and Z

Modern customer engagement: Keeping up with Gen Y and Z

Andrew Bourne 13 Sep 2021

Ayla Solomon, marketing lead at Mobiz

#BehindtheMask: Ayla Solomon, marketing lead at Mobiz

Evan-Lee Courie 8 Sep 2021

Why marketers need to take note of how digital transformation impacts pricing

Why marketers need to take note of how digital transformation impacts pricing

7 Sep 2021

Source:

B2B success lies in solving customers' problems

Warren Moss 7 Sep 2021

Connecting in a time of Covid: Redefining the human experience

Connecting in a time of Covid: Redefining the human experience

7 Sep 2021

How intelligent communications orchestration drives engagement, adoption, and experience

How intelligent communications orchestration drives engagement, adoption, and experience

Brent Haumann 6 Sep 2021

Social Places and Hellopeter announce exclusive partnership

Social Places and Hellopeter announce exclusive partnership

Social Places 6 Sep 2021

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Keep a close eye on CX as Covid-19 drives digital transformation in East Africa

Marko Reis 6 Sep 2021

Source:

R30bn left on the table: How poor CX is holding online retail back in SA

26 Aug 2021

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Your agency might be suffering from vanity metrics

JG Bezuidenhout 25 Aug 2021

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What are the core requirements for building an omnichannel customer experience?

Brent Haumann 16 Aug 2021

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7 business questions to ask before creating a website

JG Bezuidenhout 16 Aug 2021

In-housing could be the answer to creating a great customer experience

In-housing could be the answer to creating a great customer experience

Reagen Kok 12 Aug 2021

Luis Rodriguez, managing director, Accenture Strategy in Africa

Scaling innovation for maximum business value

Luis Rodriguez 11 Aug 2021

Source:

4 ways to generate more leads that convert into customers

JG Bezuidenhout 11 Aug 2021

Ryan Falkenberg, co-CEO at Clevva | Image Supplied.

Why companies struggle with digital self-service

Ryan Falkenberg 2 Aug 2021

What is an omnichannel customer engagement hub and why do I need it?

What is an omnichannel customer engagement hub and why do I need it?

Brent Haumann 30 Jul 2021

How to get clients and build your customer base

How to get clients and build your customer base

29 Jul 2021

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