CRM, CX, UX News

World PR Day

PR is the voice that shapes the scene

The importance of PR in shaping societal narratives

PR is built on trust and consistency

Evan-Lee Courie

Novus Group's Joe Hamman on earned media as a critical driver of digital visibility

Joe Hamman

Building bridges in a world that needs it more than ever

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Birdwatching at The Loeries Episode 3: The Energy Episode

Birdwatching at The Loeries Episode 2: The Emotion Episode

How to write emails South Africans want to read (and don’t mark as spam)

How to write emails South Africans want to read (and don’t mark as spam)Everlytic

Helm ranked among top solutions providers in sub-Saharan Africa

Helm ranked among top solutions providers in sub-Saharan AfricaHelm

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Clicks announces Engen as new fuel rewards partner

Clicks announces Engen as new fuel rewards partner

2 Dec 2019

Neo Mashigo, chief creative officer of M&C Saatchi Abel, announced as the FM AdFocus industry leader 2019. Image credit: M&C Saatchi Abel.

#FMAdFocus2019: Creativity holds keys to exciting solutions for old problems

Neo Mashigo 28 Nov 2019

As seen at Ask Afrika's Aha Moments roadshow.

#AskAfrikaAhaMoment: Don't force every engagement into an experience...

Leigh Andrews 22 Nov 2019

#AskAfrikaAhaMoment: The brand loyalty shift explained

Leigh Andrews 21 Nov 2019

Stop telling customers that you care

Stop telling customers that you care

Chris Moerdyk 19 Nov 2019

Image credit: You X Ventures on Unsplash.

Gearing for growth with online reviews

Ashleigh Wainstein, Social Places 18 Nov 2019

Machine_'s Sarah Browning-de Villiers and Sanlam's Francois Uys.

6 reasons why client-agency relationships fail

Sarah Browning-de Villiers 18 Nov 2019

Machine celebrates Sanlam Reality's win at inaugural Loyalty Awards South Africa

Machine celebrates Sanlam Reality's win at inaugural Loyalty Awards South Africa

Machine_ 18 Nov 2019

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

Leigh Andrews 15 Nov 2019

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#FutureFit Yourself: Lessons from nasty service with a nice smile

Carmen Murray 14 Nov 2019

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SA-csi ranking reveals low-cost, local airlines lead customer satisfaction

14 Nov 2019

3 ways a Biz Office can "hothouse" company culture

3 ways a Biz Office can "hothouse" company culture

Bizcommunity.com 13 Nov 2019

Image credit: Austin Distel on Unsplash.

We need to like you: Why client-agency relationships matter

Herman Degener 13 Nov 2019

Sales is everyone's business

Sales is everyone's business

icandi CQ 12 Nov 2019

5 ways to deliver on CX this Black Friday

5 ways to deliver on CX this Black Friday

11 Nov 2019

#FairnessFirst: Transforming your business to win in the age of experience

#FairnessFirst: Transforming your business to win in the age of experience

Leigh Andrews 11 Nov 2019

Dr Carl Driesener, senior marketing scientist at the Ehrenberg-Bass Institute (EBI) of marketing science in Australia explaining the 5 steps to becoming a smarter target marketer at Spark Media's recent event.

5 steps to becoming a smarter target marketer

Leigh Andrews 8 Nov 2019

Continuous adaptation: Staying ahead of customer needs

Continuous adaptation: Staying ahead of customer needs

Melissa Campbell 8 Nov 2019

The Goldilocks role of targeting in evidence-based marketing

The Goldilocks role of targeting in evidence-based marketing

Leigh Andrews 7 Nov 2019

5 lessons learned from a Black Friday customer experience fail

5 lessons learned from a Black Friday customer experience fail

Catherine Murray 7 Nov 2019

Image credit: Chris Liverani on Unsplash.

Why data is more important than ever to customer experience

Brent Haumann 6 Nov 2019

SA's best loyalty programmes for 2019

SA's best loyalty programmes for 2019

1 Nov 2019

#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

#ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

Leigh Andrews 31 Oct 2019

Providing full visibility and insight for an improved CX journey

Providing full visibility and insight for an improved CX journey

Gerrit de Villiers 31 Oct 2019

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

#ExperienceAdvantage: Closing the experience gap in the feedback economy - Kantar

Leigh Andrews 30 Oct 2019

You know what it is… Levy in black and yellow.

#BehindtheSelfie with... Sadiqah Levy

Leigh Andrews 30 Oct 2019

Kantar's Molenaar (second) and Cador (third) with the rest of the the morning's speakers, coverage on the rest to follow soon!

#ExperienceAdvantage: The secret to winning in the age of experience

Leigh Andrews 29 Oct 2019

Elevating SA design through property development

Elevating SA design through property development

Michael Spinks 29 Oct 2019

Drivers and fears of SA's online consumers

Drivers and fears of SA's online consumers

Lauren Hartzenberg 28 Oct 2019

Image source: Gallo/Getty.

The digital dash for Africa

25 Oct 2019

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