Tourism Trends 2020


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Home* is where the dog is

Pet-friendly hotels

In an industry that is always looking to find better, smarter, exceptional ways to satisfy the ever-changing needs of guests, hotels are thinking beyond just the guest, hotel tech and food trends, giving thought to man’s best friend, who of late doesn’t have to be left at home, stay in a kennel or cuddle up with Aunt Fiona - with the advent of pet-friendly establishments, Fido can now hop on board (or on to the bed) with travellers at hotels across the country.

Hiliois Gerber, General Manager at Home* Suite Hotel, Bristol in Rosebank, Johannesburg, a recent recipient of Afristay’s ‘Top Rated Pet-Friendly Accommodation’ award, says that not only are they a pet-friendly hotel but they have taken the extra step of adopting a resident pooch named Hazel, to welcome guests home. “We rescued Hazel from Oscar’s Arc, an organisation close to our hearts, and she fitted right in from the get-go with staff and guests – she is truly part of the family, and even accompanies me on appointments!” enthuses Hiliois.

Pet policies vary for each establishment, but this unique feature will outline exactly the rules, for instance: the types of pet allowed, what rooms are allocated for this service, whether any restrictions apply – eg. no aggressive dogs or barkers (or meow-ers); where your pet will sleep; pet items supplied by the hotel; pet rates; and doggie damage deposits.

The pet policy will also indicate whether the establishment offers any extra services or amenities to travelling pets and their owners, like doggie menus, pet-sitting or a walking service. Hilois recommends checking with the hotel regarding their pet policy when making a booking. “That way you are informed and know exactly what to expect, what to bring and what the house rules are, when checking in yourself and your cuddly canine or frisky feline,” she advises.

Airports, too, have recognised the need to be comprehensive in their travel offering and services. Pet Lounge, founded by BidAir Cargo in response to enquiries from pet owners and breeders, has identified the need for a suitable, compassionate, comfortable, hygienic and stress-free way of moving animals between airports within South Africa, which has proved to be very popular, given that more and more people are travelling with their pets.

It is pleasing to see that hotels the world over have recognised the necessity of being all-inclusive and this niche service is most definitely the ‘dog’s bollocks’ or perhaps the ‘cats meow’.

About Lucid Ventures

Lucid Ventures is a R350m Cape Town-based Section 12J investment hotel fund overseen by Gidon Novick, Andrew Kuming and Graham Wood whose unique hospitality business model combines fund management skills with property development and hotel management capabilities. Their recently-launched Home* Suite Hotels brand will be positioned in South Africa as high-end, independent boutique, urban hotels to attract discerning business travellers and well-travelled tourists.

Welcome Home* to:

Home* Suite Hotels, Bristol, Rosebank, JHB - Open
Home* Suite Hotels, Adrienne, Sandown, JHB - Opening July 2020
Home* Suite Hotels, Tottenham, Rosebank, JHB - Opening August 2020
Home* Suite Hotels, The Quarter, De Waterkant, CPT - Opening December 2020

Telephone: +27 21 409 2567

About Home* Suite Hotels, Bristol

Refreshingly suburban, yet surprisingly central, Home* Suite Hotels, Bristol offers boutique, urban accommodation comprising 28 stylish and spacious rooms, Tonic-designed interiors, a café, rooftop bar pool bar and boardroom. Along with all the home comforts, friendly service, the latest tech and innovations, you will definitely get that home-away-from-home feeling with that little extra thrown in.

Instagram: @homesuitehotels
Telephone: +27 87 057 4680

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