the CRM community of Southern Africa

Conexus paves the road for automotive sales and service standards in Africa

Tue, 03 Jun 2008 16:11:00 +0200

Conexus, a leading outsourced call centre company, has successfully extended their capabilities across Africa, having completed a challenging multi-country project. The venture into the continent continued when Conexus was tasked with implementing a large-scale customer satisfaction study for a leading, international automotive client in African countries.
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Zim business launch customer service organisation

Wed, 07 May 2008 14:00:00 +0200

Zimbabwe's private sector has launched the Institute of Customer Services (ICS) as the country grapples with poor quality products and service delivery due to an economic crisis now in its ninth year.
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Press harassment hinders Niger's development, watchdogs warn

Wed, 16 Jan 2008 07:32:00 +0200

Press freedom groups agree that an increase in arrests, intimidation and harassment of journalists in Niger is impeding development in one of the poorest countries in the world.
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Innovation is alive and well and living in loyalty programs

Fri, 09 Nov 2007 13:35:00 +0200

Innovation is alive and well among coalition loyalty programs around the world. Despite their advancing age, coalitions are continuing to innovate to keep their programs fresh and relevant to their target members. This applies equally in Africa as consumers' buying power increases, and retailers must think up new ways to keep existing customers and attract new ones.
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When someone telephones your company...

Fri, 07 Sep 2007 07:45:00 +0200

Do they get a response that encourages them to stay – or are they driven towards your competitors? How your staff talks to people who call can attract – or repel – those people. And that means a better business, or a failing one.
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Pumping up sales through potent promotions

Fri, 31 Aug 2007 12:07:00 +0200

Moving forward successfully into the future, today's retailers must vary the types of the promotions they offer, to maintain a high level of consumer satisfaction toward their brand.
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SA contact centre industry set to become global player

Fri, 13 Jul 2007 09:40:00 +0200

While the South African contact centre industry is not immune to global challenges, the country is currently improving its promising position in the global market as a more coherent strategic focus becomes evident in the industry in SA.
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Call for CRM papers for best practice casebook

Sun, 26 Mar 2006 11:55:00 +0200

South African CRM Forum launches

Wed, 13 Jul 2005 12:35:00 +0200

CRM forecast for 2004

Wed, 07 Jan 2004 15:10:00 +0200