the CRM community of Central Africa

Malawi bank introduces cash passport

Wed, 04 Jun 2008 13:29:00 +0200

As battle for clientele ensues in the Malawi banking sector, the Malawi Savings Bank (MBS) has become the latest to introduce an innovation called Cash Passport, a facility that enables customers to take money abroad.
Read full story... | Send to a friend

Conexus paves the road for automotive sales and service standards in Africa

Tue, 03 Jun 2008 16:11:00 +0200

Conexus, a leading outsourced call centre company, has successfully extended their capabilities across Africa, having completed a challenging multi-country project. The venture into the continent continued when Conexus was tasked with implementing a large-scale customer satisfaction study for a leading, international automotive client in African countries.
Read full story... | Send to a friend

Press harassment hinders Niger's development, watchdogs warn

Wed, 16 Jan 2008 07:32:00 +0200

Press freedom groups agree that an increase in arrests, intimidation and harassment of journalists in Niger is impeding development in one of the poorest countries in the world.
Read full story... | Send to a friend

Innovation is alive and well and living in loyalty programs

Fri, 09 Nov 2007 13:35:00 +0200

Innovation is alive and well among coalition loyalty programs around the world. Despite their advancing age, coalitions are continuing to innovate to keep their programs fresh and relevant to their target members. This applies equally in Africa as consumers' buying power increases, and retailers must think up new ways to keep existing customers and attract new ones.
Read full story... | Send to a friend

When someone telephones your company...

Fri, 07 Sep 2007 07:45:00 +0200

Do they get a response that encourages them to stay – or are they driven towards your competitors? How your staff talks to people who call can attract – or repel – those people. And that means a better business, or a failing one.
Read full story... | Send to a friend

Pumping up sales through potent promotions

Fri, 31 Aug 2007 12:07:00 +0200

Moving forward successfully into the future, today's retailers must vary the types of the promotions they offer, to maintain a high level of consumer satisfaction toward their brand.
Read full story... | Send to a friend

SA contact centre industry set to become global player

Fri, 13 Jul 2007 09:40:00 +0200

While the South African contact centre industry is not immune to global challenges, the country is currently improving its promising position in the global market as a more coherent strategic focus becomes evident in the industry in SA.
Read full story... | Send to a friend