The CRM community of East Africa

Bizcommunity launches new dedicated sectors, newsletters

Tue, 20 Sep 2011 15:45:00 +0200

Bizcommunity.com - South Africa's largest online B2B publisher - is set to grow even more with the introduction of 16 new content channels, with weekly newsletters, as from yesterday Tuesday, 20 September 2011.
Read more... | Send to a friend

AccessKenya automates its customer service

Tue, 24 May 2011 09:50:00 +0200

The AccessKenya group announced this week that it has completed full automation of its customer service through the acquisition and integration of the Internet Protocol Contact Manager (IPCM) and HEAT system from the US-based Frontrange Systems. The two systems have further been integrated with the new AVAYA PBX.
Read more... | Send to a friend

Brand Inside and Y&R brands in new partnership

Tue, 22 Mar 2011 06:44:00 +0200

The Brand Inside from the UK and Young & Rubicam Brands have gone into a partnership that aims to help Kenyan companies bridge the gap between brand promise and customer experience.
Read more... | Send to a friend

SMS becomes a business, healthcare tool

Thu, 17 Mar 2011 13:40:00 +0200

SMS is used more in customer relationship management (CRM) in developing countries like SA than in other markets because more individuals have cellphones than internet access.
Read more... | Send to a friend

[2011 trends] Ever-changing ad industry, constantly developing trends

Tue, 18 Jan 2011 15:13:00 +0200

So what we can expect to see in 2011? The industry is always changing and new trends are constantly developing and therefore it is crucial to keep the following top of mind.
Read more... | Send to a friend

[2011 trends] It's a Wild. Wired. Wellthy. World!

Tue, 18 Jan 2011 14:17:00 +0200

The recent global recession has changed our world forever. In a new digital age, characterised by oversupply and too many product types in almost every market, the challenge for companies will be to locate and capture pools of high-profit demand and be able to move with speed and flexibility to take advantage of them. Here are 11 trends for 2011.
Read more... | Send to a friend

[2011 trends] A year of hard work for brands

Mon, 17 Jan 2011 15:27:00 +0200

If 2010 could be summed up as soccer, vuvuzelas and national pride, 2011 will be all about the hard work of restoring the economy to sustainable growth, paying attention to environmental concerns and mastering the technologies that are changing the world. Here are a few trends to watch in 2011.
Read more... | Send to a friend

Leaders grapple with tone from the top - PwC

Mon, 12 Jul 2010 12:35:00 +0200

Setting the right tone from the top is viewed as an increasingly important leadership skill that can make or break relationships with shareholders, employees, customers and business partners.
Read more... | Send to a friend

Investment in speech analytics in call centres set to double

Wed, 23 Jun 2010 11:03:00 +0200

GLOBAL: Call centre spending on speech analytics is set to double worldwide, growing from around US$95 million in 2009 to US$180 million (about R720 million to about R1.36 billion, respectively) by 2014 according to Ovum.
Read more... | Send to a friend

Conexus paves the road for automotive sales and service standards in Africa

Tue, 03 Jun 2008 16:11:00 +0200

Conexus, a leading outsourced call centre company, has successfully extended their capabilities across Africa, having completed a challenging multi-country project. The venture into the continent continued when Conexus was tasked with implementing a large-scale customer satisfaction study for a leading, international automotive client in African countries.
Read more... | Send to a friend