The CRM community of West Africa

Bizcommunity launches new dedicated sectors, newsletters

Tue, 20 Sep 2011 15:45:00 +0200

Bizcommunity.com - South Africa's largest online B2B publisher - is set to grow even more with the introduction of 16 new content channels, with weekly newsletters, as from yesterday Tuesday, 20 September 2011.
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Airtel Ghana awarded Telecoms Company of the Year 2010

Tue, 30 Aug 2011 09:53:00 +0200

At the recent Chartered Institute of Marketing Ghana (CIMG) Awards, held in Accra, Airtel Ghana was awarded the "Telecoms Company of the Year 2010" for its effort at transforming the telecommunications industry in Ghana.
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[2011 trends] Ever-changing ad industry, constantly developing trends

Tue, 18 Jan 2011 15:13:00 +0200

So what we can expect to see in 2011? The industry is always changing and new trends are constantly developing and therefore it is crucial to keep the following top of mind.
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[2011 trends] It's a Wild. Wired. Wellthy. World!

Tue, 18 Jan 2011 14:17:00 +0200

The recent global recession has changed our world forever. In a new digital age, characterised by oversupply and too many product types in almost every market, the challenge for companies will be to locate and capture pools of high-profit demand and be able to move with speed and flexibility to take advantage of them. Here are 11 trends for 2011.
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[2011 trends] A year of hard work for brands

Mon, 17 Jan 2011 15:27:00 +0200

If 2010 could be summed up as soccer, vuvuzelas and national pride, 2011 will be all about the hard work of restoring the economy to sustainable growth, paying attention to environmental concerns and mastering the technologies that are changing the world. Here are a few trends to watch in 2011.
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Leaders grapple with tone from the top - PwC

Mon, 12 Jul 2010 12:35:00 +0200

Setting the right tone from the top is viewed as an increasingly important leadership skill that can make or break relationships with shareholders, employees, customers and business partners.
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Investment in speech analytics in call centres set to double

Wed, 23 Jun 2010 11:03:00 +0200

GLOBAL: Call centre spending on speech analytics is set to double worldwide, growing from around US$95 million in 2009 to US$180 million (about R720 million to about R1.36 billion, respectively) by 2014 according to Ovum.
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Zain Nigeria awarded at 2009 NITTA

Wed, 25 Nov 2009 07:29:00 +0200

LAGOS: Zain Nigeria, at the weekend, was awarded Best Customer Care Operator of the Year in Nigeria, at the 2009 Nigeria Information Technology and Telecommunications Awards (NITTA).
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Zain Nigeria's call centre commences operations

Wed, 29 Jul 2009 10:13:00 +0200

ABUJA: The newly built call centre established by Zain Nigeria in Abuja has commence operations. The facility has started taking calls from customers and plans to be formally commissioned in the coming weeks.
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Skills shortage impacts on customer care in Nigeria

Mon, 08 Dec 2008 13:57:00 +0200

Nigeria has expressed concern over lack of manpower and expertise in the field of information and communication technology.
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