the CRM community of West Africa

Zain Nigeria's call centre commences operations

Wed, 29 Jul 2009 10:13:00 +0200

ABUJA: The newly built call centre established by Zain Nigeria in Abuja has commence operations. The facility has started taking calls from customers and plans to be formally commissioned in the coming weeks.
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Skills shortage impacts on customer care in Nigeria

Mon, 08 Dec 2008 13:57:00 +0200

Nigeria has expressed concern over lack of manpower and expertise in the field of information and communication technology.
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UBA launches tourism paycard in Nigeria

Fri, 27 Jun 2008 13:16:00 +0200

United Bank for Africa Plc, has introduced UBA Tourism Paycard in Nigeria.
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Conexus paves the road for automotive sales and service standards in Africa

Tue, 03 Jun 2008 16:11:00 +0200

Conexus, a leading outsourced call centre company, has successfully extended their capabilities across Africa, having completed a challenging multi-country project. The venture into the continent continued when Conexus was tasked with implementing a large-scale customer satisfaction study for a leading, international automotive client in African countries.
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Thuraya to expand services in Nigerian market

Fri, 04 Apr 2008 09:53:00 +0200

Thuraya Satellite Telecommunications says it is ready to offer more services in Nigeria, especially in the light of government's desire to increase access to more users in the country.
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Senegal telecoms seals major deal with Ascade

Mon, 17 Mar 2008 12:01:00 +0200

Senegal's national telecommunications operator and its largest international wholesale carrier, Sonatel SA has selected Ascade's Carrier Cockpit Suite to optimise and automate all aspects of its global interconnect business.
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Press harassment hinders Niger's development, watchdogs warn

Wed, 16 Jan 2008 07:32:00 +0200

Press freedom groups agree that an increase in arrests, intimidation and harassment of journalists in Niger is impeding development in one of the poorest countries in the world.
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Innovation is alive and well and living in loyalty programs

Fri, 09 Nov 2007 13:35:00 +0200

Innovation is alive and well among coalition loyalty programs around the world. Despite their advancing age, coalitions are continuing to innovate to keep their programs fresh and relevant to their target members. This applies equally in Africa as consumers' buying power increases, and retailers must think up new ways to keep existing customers and attract new ones.
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Quality of service committees to investigate networks

Mon, 22 Oct 2007 10:00:00 +0200

The quest towards finding a lasting solution to the lingering poor quality of services being offered by operators has made the Nigerian Communications Commission to go some extra miles. Besides issuing warning to operators to ensure that they upped the quality of services they offer end-users, the NCC also has set up four industry-wide committees to address the problem.
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When someone telephones your company...

Fri, 07 Sep 2007 07:45:00 +0200

Do they get a response that encourages them to stay – or are they driven towards your competitors? How your staff talks to people who call can attract – or repel – those people. And that means a better business, or a failing one.
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