The CRM community of North Africa

[2011 trends] Ever-changing ad industry, constantly developing trends

Tue, 18 Jan 2011 15:13:00 +0200

So what we can expect to see in 2011? The industry is always changing and new trends are constantly developing and therefore it is crucial to keep the following top of mind.
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[2011 trends] It's a Wild. Wired. Wellthy. World!

Tue, 18 Jan 2011 14:17:00 +0200

The recent global recession has changed our world forever. In a new digital age, characterised by oversupply and too many product types in almost every market, the challenge for companies will be to locate and capture pools of high-profit demand and be able to move with speed and flexibility to take advantage of them. Here are 11 trends for 2011.
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[2011 trends] A year of hard work for brands

Mon, 17 Jan 2011 15:27:00 +0200

If 2010 could be summed up as soccer, vuvuzelas and national pride, 2011 will be all about the hard work of restoring the economy to sustainable growth, paying attention to environmental concerns and mastering the technologies that are changing the world. Here are a few trends to watch in 2011.
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Leaders grapple with tone from the top - PwC

Mon, 12 Jul 2010 12:35:00 +0200

Setting the right tone from the top is viewed as an increasingly important leadership skill that can make or break relationships with shareholders, employees, customers and business partners.
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Investment in speech analytics in call centres set to double

Wed, 23 Jun 2010 11:03:00 +0200

GLOBAL: Call centre spending on speech analytics is set to double worldwide, growing from around US$95 million in 2009 to US$180 million (about R720 million to about R1.36 billion, respectively) by 2014 according to Ovum.
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Conexus paves the road for automotive sales and service standards in Africa

Tue, 03 Jun 2008 16:11:00 +0200

Conexus, a leading outsourced call centre company, has successfully extended their capabilities across Africa, having completed a challenging multi-country project. The venture into the continent continued when Conexus was tasked with implementing a large-scale customer satisfaction study for a leading, international automotive client in African countries.
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Press harassment hinders Niger's development, watchdogs warn

Wed, 16 Jan 2008 07:32:00 +0200

Press freedom groups agree that an increase in arrests, intimidation and harassment of journalists in Niger is impeding development in one of the poorest countries in the world.
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Algeria Telecom launches 48 calls centres

Wed, 28 Nov 2007 11:52:00 +0200

Algeria Telecommunications, the country's public operator of telecommunications services, is to establish 48 call centres to increase the number already in operation.
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Innovation is alive and well and living in loyalty programs

Fri, 09 Nov 2007 13:35:00 +0200

Innovation is alive and well among coalition loyalty programs around the world. Despite their advancing age, coalitions are continuing to innovate to keep their programs fresh and relevant to their target members. This applies equally in Africa as consumers' buying power increases, and retailers must think up new ways to keep existing customers and attract new ones.
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When someone telephones your company...

Fri, 07 Sep 2007 07:45:00 +0200

Do they get a response that encourages them to stay – or are they driven towards your competitors? How your staff talks to people who call can attract – or repel – those people. And that means a better business, or a failing one.
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