the CRM community of Africa

MTN rolling out Standard Bank's network infrastructure

Thu, 01 Oct 2009 10:04:00 +0200

Standard Bank South Africa has awarded MTN Business, a wholly owned division of MTN, the contract to rollout the African network infrastructure footprint. The bank, which under Stanbic has a presence in 17 countries across the continent, required the successful provider to ensure maximum uptime and low latency and guarantee data delivery back to South Africa without interruption to business operations.
Read full story... | Send to a friend

Zain Nigeria's call centre commences operations

Wed, 29 Jul 2009 10:13:00 +0200

ABUJA: The newly built call centre established by Zain Nigeria in Abuja has commence operations. The facility has started taking calls from customers and plans to be formally commissioned in the coming weeks.
Read full story... | Send to a friend

Call centres make the best of recession

Wed, 17 Jun 2009 11:03:00 +0200

The recession is inflicting damage on companies in numerous ways, but it is also creating new opportunities in some niches, according to various reports covering the information technology (IT) sector.
Read full story... | Send to a friend

Four steps to harness social computing in CRM - Gartner

Mon, 23 Feb 2009 11:51:00 +0200

EGHAM, UK: Social computing is becoming a significant customer relationship management (CRM) market trend and represents a disruptive force in this market, according to Gartner. Gartner predicts that, by 2010, more than 60% of Fortune 1000 companies will have some form of online community that can be used for customer relationship purposes.
Read full story... | Send to a friend

CMO Council 'Voice of Customer' survey results

Tue, 27 Jan 2009 12:29:00 +0200

The Chief Marketing Officer (CMO) Council has found that, despite overwhelming agreement on the importance of customer experience and word-of-mouth, nearly two-thirds of companies do not have a formal 'Voice of Customer' program in place.
Read full story... | Send to a friend

Skills shortage impacts on customer care in Nigeria

Mon, 08 Dec 2008 13:57:00 +0200

Nigeria has expressed concern over lack of manpower and expertise in the field of information and communication technology.
Read full story... | Send to a friend

UBA launches tourism paycard in Nigeria

Fri, 27 Jun 2008 13:16:00 +0200

United Bank for Africa Plc, has introduced UBA Tourism Paycard in Nigeria.
Read full story... | Send to a friend

Malawi bank introduces cash passport

Wed, 04 Jun 2008 13:29:00 +0200

As battle for clientele ensues in the Malawi banking sector, the Malawi Savings Bank (MBS) has become the latest to introduce an innovation called Cash Passport, a facility that enables customers to take money abroad.
Read full story... | Send to a friend

Conexus paves the road for automotive sales and service standards in Africa

Tue, 03 Jun 2008 16:11:00 +0200

Conexus, a leading outsourced call centre company, has successfully extended their capabilities across Africa, having completed a challenging multi-country project. The venture into the continent continued when Conexus was tasked with implementing a large-scale customer satisfaction study for a leading, international automotive client in African countries.
Read full story... | Send to a friend

Zim business launch customer service organisation

Wed, 07 May 2008 14:00:00 +0200

Zimbabwe's private sector has launched the Institute of Customer Services (ICS) as the country grapples with poor quality products and service delivery due to an economic crisis now in its ninth year.
Read full story... | Send to a friend