the CRM community of Africa

UBA launches tourism paycard in Nigeria

Fri, 27 Jun 2008 13:16:00 +0200

United Bank for Africa Plc, has introduced UBA Tourism Paycard in Nigeria. Read full story... | Send to a friend

Malawi bank introduces cash passport

Wed, 04 Jun 2008 13:29:00 +0200

As battle for clientele ensues in the Malawi banking sector, the Malawi Savings Bank (MBS) has become the latest to introduce an innovation called Cash Passport, a facility that enables customers to take money abroad. Read full story... | Send to a friend

Conexus paves the road for automotive sales and service standards in Africa

Tue, 03 Jun 2008 16:11:00 +0200

Conexus, a leading outsourced call centre company, has successfully extended their capabilities across Africa, having completed a challenging multi-country project. The venture into the continent continued when Conexus was tasked with implementing a large-scale customer satisfaction study for a leading, international automotive client in African countries. Read full story... | Send to a friend

Zim business launch customer service organisation

Wed, 07 May 2008 14:00:00 +0200

Zimbabwe's private sector has launched the Institute of Customer Services (ICS) as the country grapples with poor quality products and service delivery due to an economic crisis now in its ninth year. Read full story... | Send to a friend

Thuraya to expand services in Nigerian market

Fri, 04 Apr 2008 09:53:00 +0200

Thuraya Satellite Telecommunications says it is ready to offer more services in Nigeria, especially in the light of government's desire to increase access to more users in the country. Read full story... | Send to a friend

Senegal telecoms seals major deal with Ascade

Mon, 17 Mar 2008 12:01:00 +0200

Senegal's national telecommunications operator and its largest international wholesale carrier, Sonatel SA has selected Ascade's Carrier Cockpit Suite to optimise and automate all aspects of its global interconnect business. Read full story... | Send to a friend

Press harassment hinders Niger's development, watchdogs warn

Wed, 16 Jan 2008 07:32:00 +0200

Press freedom groups agree that an increase in arrests, intimidation and harassment of journalists in Niger is impeding development in one of the poorest countries in the world. Read full story... | Send to a friend

Algeria Telecom launches 48 calls centres

Wed, 28 Nov 2007 11:52:00 +0200

Algeria Telecommunications, the country's public operator of telecommunications services, is to establish 48 call centres to increase the number already in operation. Read full story... | Send to a friend

Post Bank to improve banking in Uganda

Mon, 26 Nov 2007 12:02:00 +0200

Post Bank Uganda has entered into an agreement with Map International, the New York based multi-dimensional financial systems that link consumers, merchants, banks, mobile operators and service providers to deliver modern banking services throughout the country, particularly in rural areas. Read full story... | Send to a friend

Innovation is alive and well and living in loyalty programs

Fri, 09 Nov 2007 13:35:00 +0200

Innovation is alive and well among coalition loyalty programs around the world. Despite their advancing age, coalitions are continuing to innovate to keep their programs fresh and relevant to their target members. This applies equally in Africa as consumers' buying power increases, and retailers must think up new ways to keep existing customers and attract new ones. Read full story... | Send to a friend