the CRM community of South Africa

The pink Post-It note of an excellent salesperson

Thu, 05 Nov 2009 12:59:00 +0200

As a professional speaker, I spend more time at airports than I do eating, sleeping or singing in the shower. Recently, after dragging my bags across the semi-dark of the OR Tambo parking garage, I found a little pink Post-It note attached to the side-view mirror of my car. It had a name and a phone number, and, ominously, nothing more.
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Channelling the mobile to brand content

Fri, 30 Oct 2009 09:24:00 +0200

With nine years of research behind the launch of Enhanced Mobile Communications Network (EMC Network), Qkey, the company believes it will put the power of mobile behind every element of a through-the-line communications campaign and in doing so unleash the full power of mobile.
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Grouchy customers can become loyal customers

Wed, 28 Oct 2009 09:48:00 +0200

There are a lot of cute little phrases in marketing - most of which make those of us who have been in the business for a while want to go outside and throw up in the gladioli. But, there are some buzzwords that have a huge amount of merit. Such as "exceeding expectation".
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Don't whine, go online

Tue, 20 Oct 2009 09:37:00 +0200

The “Don't Complain Campaign”, inspired by the recent US election campaign urging the American public to “Don't vote” if they didn't want change, launched yesterday 19 October 2009. Its aim is to help improve customer service levels in South Africa generally and particularly before foreign visitors arrive in 2010.
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Provide business ideas, not just ad ideas

Wed, 14 Oct 2009 11:20:00 +0200

The role of the communications agency is changing. Marketers no longer expect their agencies to conceptualise creative communications and be their media and production brokers. Today's agency should be taking a good look at their clients' business issues.
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Independent ATMs grow

Thu, 08 Oct 2009 10:03:00 +0200

In developed countries, such as Australia, Canada, US and UK, independent ATMs now deliver over 60% of cash dispending services in each country. In South Africa, the demand has grown rapidly through tangible benefits for both the consumer and vendor and independent ATMs now represent over 15% of the market.
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MTN rolling out Standard Bank's network infrastructure

Thu, 01 Oct 2009 10:04:00 +0200

Standard Bank South Africa has awarded MTN Business, a wholly owned division of MTN, the contract to rollout the African network infrastructure footprint. The bank, which under Stanbic has a presence in 17 countries across the continent, required the successful provider to ensure maximum uptime and low latency and guarantee data delivery back to South Africa without interruption to business operations.
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Email marketing integration into Microsoft Dynamics CRM software

Wed, 30 Sep 2009 13:16:00 +0200

Inxmail Professional provides the best starting point for aligning email marketing to the needs of customers with the Inxmail Professional interface for Microsoft Dynamics CRM. CRM solution users can start benefiting from the advantages of Inxmail Professional immediately. The interface was developed by curexus GmbH, a Microsoft Gold Certified Partner.
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Stokvel banking now possible

Tue, 29 Sep 2009 08:57:00 +0200

Research by Finmark Trust reveals that more than 50% of stokvel members in the mass market do not have a bank account, 94% of members are black and 57% are women. In response to this, FNB has launched its Smart Solutions Stokvel Account.
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What's brewing online?

Tue, 29 Sep 2009 08:37:00 +0200

For coffee lovers, a new consumer website from Nescafé, created by Ledimo Solutions, is aimed at not only providing details on brands but will also offer competitions, recipes and social networking over a virtual cup of coffee.
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