the Research community of South Africa

Acknowledging service... and the lack thereof

Wed, 04 Nov 2009 10:28:00 +0200

The 2009 Ask Afrika Orange Index results, recognising the companies offering the best customer service levels in South Africa, were released yesterday, Tuesday 3 November 2009. This year's winners include Woolworths Food, Santam, Miladys, Woolworths Clothing and Standard Bank in the top five positions. The index, covering 12 sectors, is based on a survey conducted amongst South African consumers on an annual basis and is considered the most comprehensive service excellence measure in South Africa.
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Mobile banking overtakes PCs

Wed, 04 Nov 2009 10:07:00 +0200

The Mobility 2009 research project, released yesterday Tuesday 3 November 2009, by leading market research organisation World Wide Worx, indicates that more people bank from their cellphones than from their PCs in South Africa. The study is being conducted in four phases, with the first three looking at the use of mobile technologies by small and medium enterprises (SMEs), consumers and corporations and the final phase exploring the mobile internet.
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Most SA urban cellphone users want to upgrade devices - study

Wed, 04 Nov 2009 09:24:00 +0200

A recent study conducted by World Wide Worx and backed by First National Bank (FNB) and BlackBerry has revealed that many consumers out of SA's 16 million urban cellphone users are highly aspirational people looking to upgrade their phones, and are looking specifically for devices that have more features.
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Survey on leadership to provide key insights in 2010

Fri, 30 Oct 2009 08:44:00 +0200

The Leadership Essence Report 2010, a survey on critical areas of leadership and people development, will be launched at the Institute of People Management (IPM) convention taking place at Sun City from 1 - 4 November 2009.
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Economic recovery as early as May 2010

Mon, 26 Oct 2009 14:37:00 +0200

Strong economic recovery is not expected to begin until summer 2010 internationally but firms expect significant recovery to begin in May 2010. This is according to a global survey by Regus plc of 11,007 corporates across 15 countries.
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Shock figures of ad broadcasting errors

Thu, 22 Oct 2009 07:23:00 +0200

According to Deloitte, recent tracking of radio advertising broadcast on South African stations showed alarming results; an average of 9% of all radio ads booked are not broadcast as scheduled. Based on FM's AdFocus estimated figure of R3 billion on radio advertising in 2008, this error equates to R270 million erosion of ad spend per annum.
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Despite recession, price not critical in vehicle acquisition

Wed, 21 Oct 2009 10:06:00 +0200

As part of the WesBank-sponsored Focus on Excellence Awards, a recent survey was conducted on factors that influence the purchase of both medium and heavy commercial vehicles. Surprisingly, price was only listed as the sixth most important factor amongst buyers of medium commercial vehicles and an astonishing ninth most important factor affecting purchase decisions in the heavy commercial segment. Reliability was the biggest factor.
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Strong brands recover faster

Wed, 21 Oct 2009 09:09:00 +0200

According to recent international research, strong brands are recovering from the effects of the global recession ahead of others. The BrandZ study, commissioned by WPP and conducted annually by Millward Brown, measures the brand equity of thousands of global “consumer facing” and business-to-business brands, and interviews over a million consumers globally.
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SME Survey 2009 reveals recession advice

Tue, 20 Oct 2009 10:09:00 +0200

Since getting through the recession is a challenge on the minds of every businessperson, the establishment of a blueprint for survival and prosperity was a key focus of this year's SME Survey 2009, released late last week. The findings into the strategies and tactics, which companies are employing to weather the storm, serves up advice that is as simple as it is profound: business basics will see you through.
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Christmas 2009 sales outlook

Tue, 20 Oct 2009 09:55:00 +0200

There can be little doubt that retailers face a bleak peak spending season and they are going to have to make a supreme effort to retain market share and attempt to ensure that the declining share of Christmas sales to annual retail sales is arrested.
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