the CRM community of Nigeria

Zain Nigeria's call centre commences operations

Wed, 29 Jul 2009 10:13:00 +0200

ABUJA: The newly built call centre established by Zain Nigeria in Abuja has commence operations. The facility has started taking calls from customers and plans to be formally commissioned in the coming weeks.
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Skills shortage impacts on customer care in Nigeria

Mon, 08 Dec 2008 13:57:00 +0200

Nigeria has expressed concern over lack of manpower and expertise in the field of information and communication technology.
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UBA launches tourism paycard in Nigeria

Fri, 27 Jun 2008 13:16:00 +0200

United Bank for Africa Plc, has introduced UBA Tourism Paycard in Nigeria.
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Thuraya to expand services in Nigerian market

Fri, 04 Apr 2008 09:53:00 +0200

Thuraya Satellite Telecommunications says it is ready to offer more services in Nigeria, especially in the light of government's desire to increase access to more users in the country.
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Quality of service committees to investigate networks

Mon, 22 Oct 2007 10:00:00 +0200

The quest towards finding a lasting solution to the lingering poor quality of services being offered by operators has made the Nigerian Communications Commission to go some extra miles. Besides issuing warning to operators to ensure that they upped the quality of services they offer end-users, the NCC also has set up four industry-wide committees to address the problem.
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