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Weekly top stories
[CEM Africa Summit] Employee satisfaction = customer satisfaction

Leigh Andrews

The second day of the Customer Experience Management (CEM) Africa workshop kicked off with moderator Jordan Gray talking about delighting customers and streamlining workflow...

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Managing Millennials' mobility

Employers and recruiters looking at hiring Millennials can expect creative CVs, but need to know that this generation is after work life flexibility...

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[CEM Africa Summit] CEM for the tech-enabled African future

Leigh Andrews

You need to keep an eye on future trends from the rest of the world to better manage your business' current customer experience. Some of these trends were shared in the Customer Experience Management Africa plenary session...

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HR
Vodacom scoops South African Employer of Choice Award (>1000 employees)

Issued by Careers24

Vodacom was the big winner on the night of the Careers24 Future of HR Awards as the recipient of the South African Employer of Choice Award, which recognises the best large organisation to work for in South Africa... read more>>
Entrepreneurship
Speed-dating for funders, guide for entrepreneurs
As part of its guidance to startup entrepreneurs, the Seed Academy has developed an e-book and arranged a funding speed-dating event in Sandton on 17 September 2015... read more>>
Tips for kick-starting an e-commerce site for your small business

Charles Pittaway

Joining the world of electronic commerce may seem daunting if you're running a small business, but it is easier than ever to get up and running with a digital storefront... read more>>
Great marketing advice for people too scared to start their own business

Chris Moerdyk

At last I have found a marketing book written specifically for would-be entrepreneurs and all those people who really want to start their own businesses but are just too terrified to take the plunge. read more>>
My Business Expo comes to Port Elizabeth
The National Small Business Chamber (NSBC) is gearing up to host its 7th My Business Expo in Port Elizabeth for thousands of delegates from all over the Eastern Cape and beyond... read more>>
Reward good small business service with 702/CapeTalk Small Business Awards
Jobs & Recruitment
PnP eyes 5000 jobs a year through waste plan
Pick n Pay has announced a "war on waste" campaign that will see the retailer focusing on food waste, energy inefficiency and high unemployment levels... read more>>
For marketers or anybody thinking about a new role and challenges

Bryan Ndlovu

As I journey through life, I have engaged with young marketers looking for new career challenges... read more>>
Labour Law & Unions
Labour Court rules on 'maternity' leave for fathers
The case MIA v State Information Technology Agency (Pty) Ltd (D 312/2012) [2015] ZALCD 20 turned on whether an employer's refusal to grant a male employee 'maternity leave' amounted to unfair discrimination on the grounds of gender... read more>>
Management
Increasing productivity through employee engagement
When employees produce quality work on a routine basis, businesses can thrive. However, getting to this point is not easy; it takes vision, compassion and a willingness to stick to what works and abandon what does not... read more>>
Has the open plan office left the building?

Adam Hunter

The open plan office comes with many benefits for all to enjoy but it also has its downfalls, starting with the basic needs and requirements of the introvert personality type, which account for one-third to half of the population... read more>>
Formation of single professional body for B-BBEE
The Association of B-BBEE Professionals (ABP) and the National Association of BEE Consultants (NABC) have announced they are merging to form a single professional body for the broad-based black economic empowerment (B-BBEE) industry... read more>>
Reviewing the 'Total Rewards Model' in staff retention
Reviewing banking CEO's compensation
Skills Development & Training
GE Garages to provide technology skills acquisition
General Electric Africa and Gearbox have announced their plans to launch GE Garages, a Nairobi skills building programme that will bring together partners from academia and private sector... read more>>
Training is the key to aligning your new African businesses with your strategy
South African companies that want to succeed as they expand into other African countries, must be willing to make real investments in training staff in their processes and systems... read more>>
Rethinking contact centres - Solutions coming your way in August

Issued by Sensory Intelligence Consulting_

Sensory Intelligence Consulting will be hosting a highly interactive, practical workshop in Cape Town on 8 August to take your contact centre operation and customer service, sales and collections to the next level... read more>>
Africa
Mobile survey informs Global Entrepreneurship Summit
GeoPoll the Global Entrepreneurship Network and the U.S. State Department released a survey of 1,000 business owners... read more>>
More Africa
Business
Bartering as a way to increase your business

Boris Dzhingarov

Smart business managers always think about bartering and it is a shame to notice that many still do not understand why this is something that has to be considered... read more>>
Jobs offered


New events to diarise
Skills Development Summit
Cape Media - 4 Aug 2015 to 5 Aug 2015, Pretoria

HR Systems
ALO Vivacitas - 7 Aug 2015, Johannesburg

SA Innovation Summit 2015
SA Innovation Summit - 26 Aug 2015 to 29 Aug 2015, Cape Town

Upcoming events
Better business toolkit
GCX Africa - 29 Jul 2015 to 30 Jul 2015, Cape Town

Strategic busines model workshop
CA Life Coaching (Pty) Ltd - 1 Aug 2015, Cape Town

28th Annual Labour Law Conference
LexisNexis - 4 Aug 2015 to 6 Aug 2015, Johannesburg

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