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Digital ups retail relevancy

It's been widely documented, technology allows business to better understand their customers and deliver products, services and communication in line with what the customer wants. It could be argued that the new age of retail is very much digital first.

Dion Chang and Sue Morris from Flux Trends state that technology is paving the way to a retail future that we have not even begun to imagine yet. Read their forecasts of the most prominent digital innovations to hit the industry. Spoiler alert: 2017 is the year of the drone!

Using the power of digital to improve its customer rewards offering, consumer goods giant Unilever has launched Wuhu, a mobile coupon and rewards site where shoppers get vouchers (and data!) delivered to their phone entitling them to savings on a particular product.

Getting technical, Acceleration's Colleen Rose explains how beacon technology can blend digital with the physical and deliver a truly data-driven customer experience.

In light of #YouthMonth and because we all to need read a feel-good story at the start of a week, don't forget to read how Coca-Cola Beverages South Africa's Bizniz in a Box initiative is helping to turn the tide against youth unemployment by training young people to set up and manage thriving businesses in their communities.

Lauren Hartzenberg
Retail Editor: Bizcommunity.com



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BizWeekly top stories
Unilever's relaunched rewards programme offers discounts...and data
Unilever's relaunched rewards programme offers discounts...and data
Unilever South Africa has relaunched its Unilever Deals with a new name, social media support and Vodacom as a strategic partner... read
‘Seed to Seat' hardwood design project launches in South Africa
‘Seed to Seat' hardwood design project launches in South Africa

Seven South African designers are working with American Hardwood Export Council (AHEC), to design a ‘Seed to Seat' project at 100% Design South Africa... Read

Tech innovation ushering in new era of retail in South Africa
Tech innovation ushering in new era of retail in South Africa

Already, South African retailers and shopping centres have openly embraced the technological boom but more is on the cards... Read

Father's Day spend on par with Mother's Day: survey
Father's Day spend on par with Mother's Day: survey

According to a survey by dunnhumby, 57% of respondents said they spend the same amount for Father's Day as they do on Mother's Day... Read

Big decline in consumer goods industry
Big decline in consumer goods industry

Colleen Goko

Consumer goods companies have been through the mill due to a slowdown in consumer spending... Read

How beacon technology delivers a truly data-driven customer experience
How beacon technology delivers a truly data-driven customer experience

Colleen Rose

You know what shoppers are doing online - but do you know what they are doing in-store? Consumers are increasingly using digital technology... Read

Coca-Cola's Bizniz in a Box helps turn the tide against youth unemployment
Coca-Cola's Bizniz in a Box helps turn the tide against youth unemployment

Coca-Cola Beverages South Africa (CCBSA) rolled out its Bizniz in a Box initiative in 2016 as part of the company's Youth Empowerment Programme... Read

Banking & Finance
#StartupStory: Flexpay
#StartupStory: Flexpay

Ilse van den Berg

In the #StartupStory spotlight this week is FlexPay: a product created in response to the high demand in the market for purchasing goods via piecemeal payments... read
Exhibitions & Events
Tabasco Flavour Lab: a showcase of versatility
Tabasco Flavour Lab: a showcase of versatility

Lauren Hartzenberg

Lovers of McIlhenny Company's Tabasco products huddled within the cosy confines of Villa 47 in Bree Street for the brand's first local Flavour Lab event... read
#GFWS2017: All the good food, wine and memories
#GFWS2017: All the good food, wine and memories

Leigh Andrews

My highlight of the 2017 Good Food & Wine Show, held at the beginning of the month at the CTICC was the life-size grey elephant cake with tiny calf lumbering alongside her. But there was so much more to see, hear, touch, taste and smell... read
Futurist Graeme Codrington on leading in a changing world
Futurist Graeme Codrington on leading in a changing world
Futurist, strategist, author and academic, Graeme Codrington, addressed the Western Cape Chapter of the SACSC... read
FMCG
sipa via
Why BAT is confident of market gain
Cigarette group British American Tobacco (BAT) says it expects robust volume growth and further market share gains in the half-year to June... read
Nulaid acquires pasteurised egg brand
Nulaid acquires pasteurised egg brand
Having acquired Safe Eggs, Nulaid will relaunch the pasteurised brand under the Nulaid label... read
Malt beer and flavoured alcoholic beverages market under pressure
Malt beer and flavoured alcoholic beverages market under pressure
BMI Research has released its recent research on the malt beer and flavoured alcoholic beverages, both of which show a decline in 2016... read
Informal Retailing
Senegal's corner shops go digital to track trade
Senegal's corner shops go digital to track trade
Corner shops, markets and street traders are still the traditional way most Senegalese do their shopping, but micro-businesses are turning to digital means of tracking clients... read
Manufacturing
From harvesting fungi from the body to hormone-infused cocktails, are these the products of the future?
From harvesting fungi from the body to hormone-infused cocktails, are these the products of the future?
Stories, both books and film, have a way of predicting the future - from The Simpsons predicting Donald Trump's presidency to I, Robot's driverless cars... read
Inaugural Africa-ASEAN Business Expo kicks off in November
Inaugural Africa-ASEAN Business Expo kicks off in November
The inaugural Africa-ASEAN Business Expo (AABE) 2017 launches 6-8 November at the Sandton Convention Centre to establish a new trading launch pad... read
Merchandising
Do-It article: Cross-merchandising
Do-It article: Cross-merchandising

Issued by Pyrotec

For retailers and brand owners, cross-merchandising plays an important role in increasing sales and ultimately increasing revenue. Here's why... read
Packaging
Code with Confidence
Code with Confidence

Issued by Pyrotec

Markem-Imaje, a global leader in marking and printing solutions, has introduced Code with Confidence, a simple, tailored, comprehensive range of services solutions for customers worldwide... read
Regulatory
Competition Commission has beef with meat suppliers
Competition Commission has beef with meat suppliers

Robert Laing

Seven beef suppliers were raided by the Competition Commission on Wednesday morning in an investigation into price fixing... read
Retail Marketing
Goodness Gang from Food Lover's Market, FreshStop launches nationally
Goodness Gang from Food Lover's Market, FreshStop launches nationally
Food Lover's Market and its sister brand, FreshStop, launched the Goodness Gang in South Africa and Namibia this week, after a successful campaign in the Western Cape... read
Sales
Glimmer of hope for second quarter as retail sales up 1.5% y/y
Glimmer of hope for second quarter as retail sales up 1.5% y/y

Sunita Menon

Retail sales grew faster than economists expected in April, the first month of the second quarter, Statistics SA reported on Wednesday... read
Security
For next-gen digital retail, think security first
For next-gen digital retail, think security first

Morag Saunders

South African retailers have long lagged their counterparts in the U.S. and Europe in terms of embracing new digital channels to improve business operations and marketing... read
Supply Chain
Ceres grower imports, cultivates Witlof roots to increase supply
Ceres grower imports, cultivates Witlof roots to increase supply
Witlof, also know as Belgian Endive, costs more to produce than many other leafy vegetables. A Witlof grower is now importing roots directly from The Netherlands to increase production at a purpose-built hydroponic facility in Ceres... read
Maintaining product integrity with smart temperature-controlled solutions
Maintaining product integrity with smart temperature-controlled solutions

Kamogelo Mmutlana, Issued by Barloworld Logistics

Perishable food products make up a large and important part of the country's supply chain. It is critical to ensure that effective and specialised temperature-controlled solutions are in place... read
Technology
#FreshOnTheShelf: Touch Cardio the latest addition to TomTom wearables
#FreshOnTheShelf: Touch Cardio the latest addition to TomTom wearables
The TomTom Touch Cardio is the new addition to the company's range of popular wearables... read
International
John Flannery
General Electric appoints new CEO
NEW YORK, US: General Electric on Monday announced the departure of chief executive Jeff Immelt, who had made the risky bet of refocusing the American conglomerate on its industrial roots... read
French luxury leaders create precious work at home
French luxury leaders create precious work at home
Using globalisation's potential with the precision of master designers making fashion, France's luxury companies are generating jobs again... read
More International
Business
Free Wi-Fi on World Wi-Fi Day
Free Wi-Fi on World Wi-Fi Day
Recognising and celebrating the significant role of Wi-Fi in connecting global communities and driving socio-economic development, is World Wi-Fi Day on Tuesday, 20 June 2017. read
New appointments
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Join Meltwater, and Bankymoon's CEO Lorien Gamaroff in JHB for a free business breakfast where we'll be breaking down blockchain for marketers. Save your seat now. Read more >>

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Tabasco makes everything better with first Flavour Lab
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