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Retail

#BestofBiz 2016: Retail

'What would shopping look like if you could walk into a store, grab what you want and just go?' Amazon asked this question about four years ago, and last week introduced Amazon Go - a cashier-free grocery store currently being tested by Amazon employees in Seattle, and set to open to the public next year.

Also on the subject of trends, Graham du Plessis from Zando looks to the mobile landscape for 2017 and what e-retailers could expect, from more content rich apps to more creative methods of advertising.

And Antoinette Coetzee from Redefine Properties does not believe the peak in shopping around the start of the festive season means better than expected festive spend, but rather customers starting earlier, and suggests retailers "connect with customers to bring cheer this festive season". She goes on to discuss some key trends for this year's festive shopping season.

Wrapping up, we've compiled the annual #BestofBiz 2016 lists across all industries featuring our most-read content, from articles, to contributor pieces to press offices. Give them a read for a condensed version of the news and stories that made headlines this year.

Note that this is our last week of newsletters for the year, but keep an eye on the website for regular updates throughout, and start getting excited for #BizTrends2017. This is just the start...

Wishing our readers a blessed festive season and a prosperous New Year!


Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news".




BizWeekly top stories
#BestofBiz 2016: Retail
#BestofBiz 2016: Retail
We've compiled our annual #BestofBiz 2016 lists across all our industries featuring our most popular articles, most-read contributors and brand press offices with the most views. Discover the most read content on Bizcommunity's Retail portal over the past year below. read
The mobile landscape - looking at 2017 and what e-retailers could expect
The mobile landscape - looking at 2017 and what e-retailers could expect

Graham Du Plessis

Truth be told, we've been waiting for quite some time for the inevitable 'mobile boom' all the trend analysts, commentators and everyone in-between has been telling us about for the last six years... Read

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Amazon testing cashier-free retail store

SAN FRANCISCO - Amazon on Monday unveiled a new kind of retail store, with no cashiers... Read

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Retail trends for the 2016 festive shopping season

As the festive fever finally begins to take hold, retailers that can connect more to their customers while still offering world-class products and services will find themselves in high demand... Read

Banking & Finance
Pinch: Credit sales at Shoprite Investments dropped for the first time since listing as consumers cut spending.
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Low spending hits Shoprite credit

Moyagabo Maake

The lending arm of Africa's largest retailer sees a decline in credit sales for the first time since listing... read
(c) Tyler Olson -
Puratos Group to become equal shareholder in Bidcorp Food Africa
The Puratos Group, a Belgian based company is to become an equal shareholder in Bidcorp Food's Bakery Solutions Division (BBS)... read
Markus Jooste.
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Steinhoff adds R42bn in market value in two days

Andries Mahlangu

The rally was sparked by Steinhoff's report of 20.3% growth in its constant currency quarterly retail sales... read
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Steinhoff clams up on tie-up

Colleen Goko

Steinhoff CEO Markus Jooste shot down speculation that the company could be looking for acquisitions in South America but danced around the question concerning a long-rumoured tie-up with Shoprite... read
Markus Jooste.
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Could Steinhoff be preparing for a listing?

Colleen Goko

Steinhoff could be ready to list its South African operations separately as a retail entity, says Cratos Wealth portfolio manager Ron Klipin... read
Chris Coombes.
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Sovereign 'not a financial burden'
The acquisition of Sovereign Foods would not be a financial burden for Country Bird Holdings (CBH), CEO Marthinus Stander said in response to charges by Sovereign that his company was using the acquisition to get out of financial difficulty... read
Commercial Property
Image source:
R250m centre for Constantia

Dave Chambers

Cape Town's upmarket suburb of Constantia is poised to get a new shopping centre and two traffic circles... read
Highgate Mall to undergo revamp, set to become speciality mall
Highgate Mall to undergo revamp, set to become speciality mall
Highgate Mall, to be renamed Home of Africa, is set to become a home and décor mall, creating over 2000 jobs and housing 250 international and local brands after the revamp... read
Olive Ndebele, general manager of Menlyn Park Shopping Centre.
Creating and keeping an emotional connection with your shopping centre
Value for money is always going to be a key motivator when it comes to shopper behaviour. Nevertheless, to keep customers loyal over time, their overall emotional connection with your shopping centre is vital... read
Liberty Two Degrees to gear up for acquisitions
Liberty Two Degrees to gear up for acquisitions

Alistair Anderson

Liberty Two Degrees, the highly anticipated new property listing, plans to make significant acquisitions as early as the first quarter of 2017 as it looks to provide strong returns in a slow economy... read
Greenacres R420m revamp to be completed midyear
Greenacres R420m revamp to be completed midyear
VA International Architects are nearing completion of the mammoth two-year, R420m upgrade of the Greenacres Shopping Centre... read
Focus Mall Zielona Góra
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Rockcastle buys two Polish shopping centres

Alistair Anderson

Rockcastle Global Real Estate has concluded the preliminary agreements to acquire the shopping centres known as Focus Park Zielona Góra and Focus Mall Piotrków Trybunalski in Poland... read
CRM
(c) Wavebreak Media Ltd -
Demand for personalised service increases 52%

Wynand Smit

Verint Systems has noted in its 2016 research an increase of 52% in customers preferring customised service. This year, eight out of ten customers prefer it when service is personalised to them. It is apparent that market preferences are developing at a rapid rate and companies need to develop in time with their consumers... read
E-commerce
The new smart car and Zando #UnfollowTheNorm campaign creates intrigue
The new smart car and Zando #UnfollowTheNorm campaign creates intrigue

Angie White

In a first for South Africa, the new smart forfour is being introduced directly onto the pages of Africa's largest online retailer, Zando... read
Zando reports increase in mobile shopping
Zando reports increase in mobile shopping
Zando reported an increase of orders by the factor of 11, compared to an average day in 2016 on Black Friday, 25 November. This is a record for Zando's Black Friday sales, especially as most purchases were made through the online retailer's mobile app... read
(c) carmenmsaa -
TFG to use Uber-like delivery model

Colleen Goko

The retailer takes on game-changers with its 'deliver 2 me' service for online fashion purchases... read
Exhibitions & Events
(c) Dmytro Nikitin -
Judging panel selected for Wine Label Design Awards 2017
The judges for the Wine Label Design Awards 2017 have been selected... read
Winners of Mohair Trophy announced
Winners of Mohair Trophy announced
The 2016 winners of the Mohair Trophy for the excellent quality of their mohair production have been selected. They are F E Colborne & Sons, which won the Mohair Trophy for the tenth time since the establishment of the Trophy, while P H Viljoen and Neil Colborne won second and third place respectively... read
Fashion, Clothing & Textiles
Unknown Union launches new collection and store
Unknown Union launches new collection and store

Meagan Duckitt

Unknown Union has recently launched a fresh new African inspired street-ware collection as well as a new fashion store and gallery space in the heart of Cape Town's CBD. I attended the launch last Thursday night, 30 November. read
FMCG
How will the Draft Liquor Amendment Bill of 2016 affect the hospitality industry?
How will the Draft Liquor Amendment Bill of 2016 affect the hospitality industry?
The proposed Draft Liquor Amendment Bill of 2016 is set to complicate South Africa's liquor regulatory environment even more... read
Franchising
FASA reminds industry of need to protect businesses contributing 11.6% to GDP
FASA reminds industry of need to protect businesses contributing 11.6% to GDP
Following an article in the Business Times on a franchise group that allegedly failed to provide franchisees with disclosure documents as prescribed by the Consumer Protection Act (CPA), the Franchise Association reminds franchisors of the related provisions in the CPA... read
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Ice cream brand Baskin-Robbins sets up shop in Cape Town

Colleen Goko

Grand Parade Investments plans to open 50 stores over the next five years to feed the growing market in artisanal ice cream... read
Import/Export
Larry Rana via
Chicken imports a threat to SA poultry industry jobs
As the local chicken industry tightens its belt due to an increase in the dumping of imported chicken on the South African market, workers face retrenchments instead of Christmas bonuses... read
Belgium region Wallonia open for SA businesses expanding to Europe
Belgium region Wallonia open for SA businesses expanding to Europe
The Wallonia export investment agency, AWEX, is active encouraging South African businesses expanding into Europe to make the southern Belgian region of Wallonia their home base... read
In-store Media
The Russell Hobbs Rush.
Russell Hobbs Rush: Make a dash for it!

Mike Sharman

By the time December sneaks up on us, the average consumer is on the verge of Festive Fatigue. Branded content becomes white noise, and shelf liners and POS collateral of all shapes and sizes morphs into a solitary red blur of a fat man in a suit with a jolly grin, sans differentiation... read
Manufacturing
(c) Name -
Manufacturing production falls 2.7 year on year on October

Robert Laing

The volume of goods produced by South African factories fell 2.7% in October from the same month in 2015, Statistics SA reported on Thursday... read
A sign outside the Adcock Ingram offices in Johannesburg.
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Adcock acquires Pharma-Q rights

Michelle Gumede

Adcock Ingram Critical Care (AICC) gained commercial rights to the Pharma-Q range of products in SA last Friday... read
Onyx Connect to build Africa's first smartphone plant
Onyx Connect to build Africa's first smartphone plant
According to a report by TimesLive, South African startup Onyx Connect is set to become the first to manufacture smartphones in Africa... read
Regulatory
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Drinks makers release study to challenge planned sugar tax

Tamar Kahn

Econex says demand for sugar-sweetened drinks is inelastic, consumption will not fall as sharply as the policy paper predicts, and there will consequently be a smaller health impact... read
(c) Kitticha Polpaisal -
Potential health benefit of taxing sugared drinks is overstated, economist says

Tamar Kahn

Reducing the energy content of sugar-sweetened drinks would be a more effective way to combat obesity than implementing a sugar tax, according to research commissioned by beverage industry association BevSA... read
Research
Nielsen survey shows SA outperforming global online mobile adoption rates
Nielsen survey shows SA outperforming global online mobile adoption rates

Issued by Nielsen

The 2016 Nielsen Mobile Shopping, Banking and Payment Survey - which polled online consumers across 63 countries - shows South Africans outpacing global nations in terms of online mobile adoption... read
Retail Marketing
How to write the best content for mattresses for higher ranks? - Know the tips and tricks
How to write the best content for mattresses for higher ranks? - Know the tips and tricks

Issued by Docs.Zone

In order to write an article which has the best search ranking possible, you need to write your articles in a certain way. For this, you can follow the various tips which have been suggested by the experts... read
UK bans online ads for junk food targeting children
UK bans online ads for junk food targeting children
Britain will ban junk food ads aimed at children from both print and social media from next year, the advertising rules watchdog said on Thursday, a move welcomed by campaigners against child obesity... read
(c) everythingpossible -
Understanding mass personalisation and why your brand needs it

Gareth Pearson

Mass personalisation is not just a buzzword or international trend making waves overseas. It's here and already making its presence felt in the local consumer market. Here's what you need to know... read
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How to deliver the only exceptional value shoppers want these December holidays

Bandile Ndzishe

The highly competitive December holiday marketing has no place for the pliant and weak marketers. It is a war room affair... read
Retailers
De Barros: Weekday marketer, weekend sun worshipper.
#BehindtheSelfie with... Tony de Barros

Leigh Andrews

This week, we find out what's really going on behind the selfie with Tony de Barros, sales and marketing director for Lamelle Research Laboratories, which started in his garage and is now one of the leading skincare companies in SA... read
Sales
Picture: Italtile
Italtile increases sales despite stressed consumers

Pericles Anetos

Tile and sanitary ware manufacturer Italtile' s sales grew 14.7% to R2.9bn for the first five months to end-November, it said in a sales update on Monday morning... read
Security
(c) Worawee Meepian -
Card, cybercrime threats to look out for this festive season

Hein Kern

Consumers are eager to spend and retailers are keen for the windfall of the holidays but when people are more spendthrift, criminals are more alert. This is particularly true for cybercriminals, cashing in on the holiday spirit... read
Supply Chain
SA's Fastvan launches updated courier app
SA's Fastvan launches updated courier app

Tom Jackson

South African startup Fastvan is to roll out a new app on Android and iOS in January that allows users to send hundreds of parcels in minutes... read
Jing via
Mondelez initiative to enhance capacity of cocoa farmers
As production of cocoa has failed to keep pace with world demand, prices have steadily been rising for several years. Mondelez International is taking steps to help cocoa farmers boost production... read
Technology
Picture: Supplied
Van Schaik Bookstore to launch rewards app
Van Schaik Bookstore has announced it will launch a lock screen replacement android app that has been integrated with the Van Schaik Rewards loyalty programme... read
Top ten predictions from Ericsson headed up by AI
Top ten predictions from Ericsson headed up by AI
Ericsson Consumer Lab has produced its sixth edition of its annual trend report The 10 Hot Consumer Trends for 2017 and beyond... read
International
(c) adrianhancu -
Ikea profits soar on strong kitchen sales
STOCKHOLM - Swedish furniture giant Ikea on Wednesday announced a record annual net profit for its fiscal year 2015-2016, on strong sales of kitchen equipment and dining rooms... read
The Delichoc production line at Delacre's factory in Nieppe, France ()
Nutella maker Ferrero spreads into biscuits
PARIS - Nutella maker Ferrero said on Monday it had bought Belgium's Delacre for an undisclosed sum as it seeks to spread from chocolates to biscuits... read
More International
Business
Three challenges of expanding your business in Africa
Three challenges of expanding your business in Africa

Bruce van Wyk

Africa is rising. According to the latest figures in the 2016 African Economic Outlook report, annual GDP growth rose to above 5% between 2001 and 2014... read
Image source:
Empathy as a starting point to innovation

Amandine Robin

Often, the orientations to innovation are determined by the skills existing in a factory at a given time. Typically, the company owns a technical know-how and uses it to improve or transform its products... read
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