[Content Marketing] Evolution of the multiscreen landscape
How media is proving its worth to an attention starved audience...
Top South African brands on Facebook, rated by Interaction Engagement Score
Social media specialist agency, HaveYouHeard has analysed 200 brands' performance on Facebook, and compared that to a similar study the agency conducted at the end of 2014...
Cape Town restaurant shows the world how to deal with racist online reviews
Online reviews can be a tricky business, especially in the restaurant trade. Things can get very messy, very quickly...
[Content Marketing] Is content marketing replacing traditional news media?
The pressure that traditional news media finds itself under is clear from the amount of publications, both newspapers and magazines, that are closing down on an almost monthly basis...
[CEM Africa Summit] Employee satisfaction = customer satisfaction
The second day of the Customer Experience Management (CEM) Africa workshop kicked off with moderator Jordan Gray talking about delighting customers and streamlining workflow...