NEWSWATCH: CEO of First National Bank, Michael Jordaan, tweeted earlier today announcing his resignation: "After 10 years at the helm of FNB, I will step down at the end of 2013. Thanks for all your support." Jacques Celliers, currently the FNB Business Banking CEO, is expected to take the reins as of next year.

[Su-Mari Du Bruyn] Too often we find that someone is appointed to a specific position, shown how the system works and then left to his own accord - that is it. Then, later when things go wrong, other people in the organisation are very surprised to learn that this individual gave poor customer service or does not know the first thing about the email program that he must use, for example.

Today, exactly 10 years ago, a national body was formed that would integrally change South Africa's digital landscape forever. Today is the tenth birthday of the Digital Media and Marketing Association (DMMA).

[Ashley Truscott] In the past two weeks I have received numerous unsolicited text messages and emails. What boggles my mind is how the organisations (or individuals) who have been trying to communicate with me have got it so horribly wrong, because they clearly didn't research their target audience.