NEWSWATCH: CEO of First National Bank, Michael Jordaan, tweeted earlier today announcing his resignation: "After 10 years at the helm of FNB, I will step down at the end of 2013. Thanks for all your support." Jacques Celliers, currently the FNB Business Banking CEO, is expected to take the reins as of next year.

[Su-Mari Du Bruyn] Too often we find that someone is appointed to a specific position, shown how the system works and then left to his own accord - that is it. Then, later when things go wrong, other people in the organisation are very surprised to learn that this individual gave poor customer service or does not know the first thing about the email program that he must use, for example.

[Yaron Assabi] While over the years the main objective of Customer Relationship Management (CRM) - customer retention - hasn't changed, it must be said that the strategic implementation and platforms certainly continue to evolve, as they should, and today mobility is driving this evolution.

The SA National Editors' Forum (SANEF) has issued a statement expressing its outrage at reports that a Home Affairs official, who was photographed outside a police station where immigrants had been detained, had manhandled and deleted pictures taken by Cape Argus photojournalist David Ritchie.