How speech analytics is changing the contact centre
Contact centres, like most contemporary companies, have to deal with ever increasing quantities of data, with the number call recordings, analytics and other metrics being added daily...
What should a modern marketing manager be able to do?
Many marketing people placed in companies are juniors, if they even exist at all - or the role is just not taken seriously at all by anyone internally...
Quality over quantity
When I first started writing, I wanted to know how I could be the best writer possible in my field. The best advice I could find was write every day.
the right man for the job...
Hlaudi Motsoeneng is absolutely the ideal man for the job as Chief Operating Officer (COO) of the SABC.