CRM, CX, UX Quotes Africa

 
"The mission of marketing is to acquire customers; retain customers; and grow customers into brand loyal supporters - they need to put customers at the centre."
Google's Linah Maigurira on why AI will be more powerful than fire in the future

"In an augmented intelligence world, we see humans increasingly becoming the differentiator in customer service. So, don't replace your customer service agents with robots just yet."
BT's Roger Woodend reckons it's good to talk even in a high-tech world

"Positive anything is better than negative nothing."
Elbert Hubbard

"The "pulse" of a country in crisis is the beat of their consumers. (via Warc)"
Alicia Martin del Campo and Gloria Hidalgo

"If you ever find happiness by hunting for it, you will find it, as the old woman did her lost spectacles, safe on her own nose all the time."
Josh Billings

"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better."
Jeff Bezos

"You cannot tailor-make the situations in life but you can tailor-make the attitudes to fit those situations."
Zig Ziglar

"Consciously or unconsciously, everyone of us does render some service or another. If we cultivate the habit of doing this service deliberately, our desire for service will steadily grow stronger, and it will make not only for our own happiness, but that of the world at large."
Mohandas Gandhi

"The easiest kind of relationship is with ten thousand people, the hardest is with one."
Joan Baez

"Clearly no group can as an entity create ideas. Only individuals can do this. A group of individuals may, however, stimulate one another in the creation of ideas."
Estill I. Green

"You make a living by what you get. You make a life by what you give."
Winston Churchill

"Service is the rent we pay for being. It is the very purpose of life, and not something you do in your spare time."
Marion Wright Edelman


Submit quote
Let's do Biz