Supporting SASSA users on errors that they get on their applications and systems like MIS, VPNC, printers, desktop, laptops, SOCPEN, emails, reset passwords, adding new users on the server, logging calls on SLA, updating and doing follow ups on calls, Prioritizing calls, managing SLA's requirements, transferring user profiles and escalating where necessary. We reset passwords for groupwise, novell, and edit profiles on the server according to the user's request, create new users novell and groupwise account, analyse and log calls to the right group, connect users to network printers, standalone printers and shared printers, escalate calls that are not attended too, provide estimated time of arrival to users, follow up on calls, managing service delivery to agreement with the management people, dispatching technicians and making sure they attend to calls.