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CURRICULUM VITAE
OF
MOGANO NEHEMIA MOGOBE
PERSONAL DETAILS
SURNAME : MOGANO
FIRST NAMES : NEHEMIA MOGOBE
DATE OF BIRTH : 18 OCTOBER 1991
IDENTITY NUMBER : 911018 5447 081
GENDER : MALE
MARITAL STATUS : SINGLE
OCCUPATION : Agent: Service Level 1
NAME OF INSTITUTION : South African Revenue Service
EMPLYEE NUMBER : 00014417
TAX NUMBER : 0008317299
CONTACT NUMBERS : 079 083 2766/ 076 464 1168(my mother's phone)
EMAIL ADDRESS : NMogano2@sars.gov.za
Work experience
NAME OF INSTITUTION : SOUTH AFRICAN REVENUE SERVICE
POSITION : AGENT SERVICE LEVEL 1
DUTIES : To provide secretarial and administrative function to business
: Uit and to facilitate the smooth administrative operation of the unit
: Answering telephone calls and transferring of calls, taking
: Messages for the unit.
: To collect all revenues due;emsure the optimal compliance with : tax
: Deliver a one-stop multi-channel service to all SARS
Systems users.
: Ensure client satisfaction by delivering a service that is
Consistent, seamless and error free
: Ensure that all inbound and outbound queries for IT systems services are promptly, effectively & efficiently resolved.
: Ensure quality of work content, minimize mistakes and
continuously improve quality and standards

: make payment arrangements
: explaining assessment for the taxpayers.
: Persuade taxpayers to settle matters out of court in
Accordance with SARS guidelines

: Correctly apply policies, practices, standards, procedures
and legislation in the delivery of work outputs.

: Accumulate information to review work progress that
Provides input to reporting, decision making and the
identification of improvement opportunities.

: Implement and provide input into the development of
governance, compliance, integrity and ethics processes
within area of specialization.

: The ability to take all relevant details into account to
ensure that a task is completed to required standards

: Focuses ones efforts on discovering and meeting the
customers or clients' needs.

: Must be able to display and build the highest standards of
ethical and moral conduct in order to promote confidence
and trust in the organization.

: Ensure own understanding and adherence to customer
service delivery and provide
specialist support to meet or exceed customer
expectations.

: Contribute to a culture of service excellence, which builds
positive relationships and provides

: Ability to systematically identify, analyze and resolve
existing and anticipated problems in order to reach
optimum solutions in a timely manner.
: Ability to be considerate for self and others.

: Ability to display and build the highest standards of ethical
and moral conduct in order to promote confidence and
trust in the organization.

: Communication of transactional outputs and queries in
area of work.

: Scrutinize financial statements to ensure compliance with
the relevant Acts
: Register all incoming requests, incidents, questions and
Complaints
: Receive user initiated telephone calls

: Conduct enquiries and capture comments on the system

: Answer queries about software and hardware problems

: Contribute to the successful implementation of change
Initiatives by providing support in area of work.

: Report on transactional and process activities
within set guidelines to provide timely information for
decision making.