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I have experience in Commercial Information Technology, Project Management, Hospitality Coordination and competing in professional and amateur golf tournaments locally as well as internationally. I have gained exceptional planning, organizing, research, administration and client liaison skills.
FORMAL QUALIFICATIONS
IT Training Corporation College:
• A+ Computer Technician Certificate
• N+ Computer Network Certificate
• Security + Computer Certificate
• Microsoft Certified Professional
INTEC College:
• Hotel Management Certificate
• Gourmet Cooking Certificate
Pretoria Boys High:
• Matric (English, Afrikaans, Physical Science, Mathematics, Biology, Art)
COMPUTER LITERACY Microsoft XP, 7, Active Directory, Exchange 2003, Exchange 2010, Windows Server 2003;
Microsoft Word, Excel, PowerPoint, Outlook, Publisher;
Blackberry Enterprise Services
SUMMARY OF WORK EXPERIENCE
2013/2014 Small-Business Development
Developed and built golf trivia board game
2007 - 2013 Worked in Information Technology Services Industry
2001 - 2007 Participation in professional golf tournaments on the SA Sunshine Tour and EuroPro Tour. Participation in amateur golfing events both locally and internationally.
PERIOD September 2013 - Present
• Assisted with the entrepreneurial design, development and realisation of a local small-business which included feasibility studies, business plan compilation as well as legal procedures with regards to intellectual property registration - www.rosezella.co.za
• Designed, developed and built a golf trivia board game. Currently busy with negotiations with investors to produce and re-sell the game on mass level.
WORK EXPERIENCE
EMPLOYER Inobits Consulting South Africa
PERIOD OF EMPLOYMENT December 2009 to August 2013
During this time period I have held 4 different positions due to promotions:
TYPE Full-time
POSITION Service Manager
PERIOD 2012 - 2013
DUTIES
• Overall coordination and management of the various teams involved in ensuring IT business continuity of various key accounts including the development and maintenance of the infrastructures for the sales team, hardware team and software team
• Customer Relationship Management : representative of the company through liaising with key client stakeholders, ensuring quality assurance and client service delivery satisfaction
POSITION Support Consultant at Virtual Box (Business Unit
of Inobits)
PERIOD 2011 - 2012
DUTIES
• BlackBerry Enterprise Services (BES): Account provisioning of BES for Hosted Exchange
• Exchange 2010: Provisioning, administering and supporting Exchange Accounts and Mailboxes
• SharePoint: Provisioning of SharePoint Sites and accounts for Customers
• Microsoft Enterprise Project Management: Provisioning of EPM for Customers
• Microsoft CRM: Account provisioning and supporting customers on CRM
POSITION Desktop Support Technician
PERIOD 2010 - 2011
DUTIES
• First and Second line support - providing desktop and server support and troubleshooting to the management staff at client premises and to other sub-outlying sites
EMPLOYER IT Training Corporation
PERIOD OF EMPLOYMENT June 2007 - June 2009
TYPE Full-time
POSITION Senior Lecturer
DUTIES
• Taught and evaluated students in A+, N+ and Security + IT courses
• Designed and created content for study courses, exams and study material
• Represented IT Training Corporation at various seminars, discussions and conferences
PERIOD 2001 - 2007
• 1999 - 2002: Represented Gauteng North at amateur level and participated on the amateur circuit. Played for the University of Pretoria as well as represented the SA University team.
• Played professional golf on the Sunshine Tour during 2003 - 2005
• Played professional golf on the EuroPro Tour during the 2006 / 2007 season
• Took part in various golf tournaments, events and corporate proceedings
• Worked at a boutique Sun International hotel in the Kruger Park as client liaison officer as well as assistant chef
