Kobus consults to corporate clients on how to design, build and implement their own unique customer experience - especially branded experiences. His advanced strategies and solutions are crafted and developed using trusted brand-building methodologies. In addition, he focuses on measuring the employee and customer experience, noting the interdependence between the internal culture and external customer experience. As part of the team at Grace Consulting, he actively helps businesses enable better employee and customer interactions.

Kobus was previously a strategist at Standard Bank and Customer Experience Manager at African Bank. His extensive management consulting experience includes a variety of clients, including mining, retail and government service improvement projects. He holds an Honours degree in Biokinetics and has completed the Management Advancement Programme through WITS Business School.