Very experienced operational manager, head of operations and senior process engineer in financial services with a proven track record of outstanding delivery.
My expertise is improving business processes in the Financial Services sector. As a result I have been deployed into business areas with the purpose of making significant improvement to quality, efficiency and compliance. I have extensive in experience and a verifiable track record of high achievement performing the following roles: • Operational Management o Line Manager o Head of Operations • Senior Process Engineer o Process Improvement o Process Design • Business Consultant on both Operational Management and Process Engineering (as noted above). All my roles have focused on improving quality, efficiency and staff satisfaction while ensuring high standards of governance, compliance and customer service.