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Jed Hewson | MyBiz Profile | Bizcommunity

Jed Hewson is a director of 1Stream.
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Hosting is the norm, not the exception

[Jed Hewson] Gartner has said that there will be a 17% compound growth over the next five years for contact centre adoption of hosted call centre solutions, and it expects that by the end of this year, 75% of global call centres will be leveraging hosted call centre solutions.

Posted 1 month ago | Like
Moving call centre agents back home

[Jed Hewson] When call centres moved into the cloud and starting making use of hosted contact centre solutions, agents began moving out of offices - a phenomenon known by some as "homeshoring". According to Gartner Research, 1 out of every 10 international call centres is likely to shift at least partly to home-based agents.

Posted 9 months ago | Like

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