[Karen Parkin] How does a company get things done if not by project management? It has been around since the days of creating the pyramids in Ancient Egypt. Yet even today in South Africa, project management is an under-valued discipline. Even though it is not rocket science, successful projects remain as elusive as the Scarlett Pimpernel.
[Karen Parkin] Earlier this year I made a presentation entitled "Is Poor Usability Killing Your Business?" at the Marketing Indaba. This is not a facetious question. The fundamental thing is that it is impossible to think about usability without focusing on the customer.
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