Rob Lith is the Director of Connection Telecom. ICT Industry aficionado and internet specialist, he has been involved in the industry for the last 20 years. Email him at .
ICT Industry aficionado and internet specialist, Rob Lith, has been involved in the industry for the last 20 years. Coming from a strong sales background and interest in technology, and with an in-depth knowledge of internet markets, technology and products he sees VoIP, location based services and presence as the "next wave" of technological advancement.
Born and bred in Cape Town, he inevitably ended up back in the Mother City.
[Rob Lith] "Cloud-based communications has clear benefits, but whether those benefits will accrue to your organisation depends on a number of factors. If your enterprise answers to any of the questions in the checklist below, you may be in the market for a hosted PBX."
[Rob Lith] Virtualisation is a crucial enabler of modern call centres, allowing flexible scaling of capacity that reduces customer service frustrations, as well as cloud-based models that reduce the ownership burden of costly, complex resource management.
[Rob Lith] One of the most topical issues in call centres currently is the 'on-demand call centre (ODCC)'. It implies being able to grow and shrink your agent pool in line with the ebb and flow of demand, without being concerned with details like being under- or over-provisioned with resources (bandwidth and scale of application support).