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Rob Lith | MyBiz Profile | Bizcommunity

Rob Lith is the Director of Connection Telecom. ICT Industry aficionado and internet specialist, he has been involved in the industry for the last 20 years. Email him at .
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SOUTH AFRICA
Should your company move to the cloud?

[Rob Lith] "Cloud-based communications has clear benefits, but whether those benefits will accrue to your organisation depends on a number of factors. If your enterprise answers to any of the questions in the checklist below, you may be in the market for a hosted PBX."

Posted 8 months ago | Like
SOUTH AFRICA
Virtualisation, enabling modern call centres

[Rob Lith] Virtualisation is a crucial enabler of modern call centres, allowing flexible scaling of capacity that reduces customer service frustrations, as well as cloud-based models that reduce the ownership burden of costly, complex resource management.

Posted 11 months ago | Like (1)
SOUTH AFRICA
ODCC meets core functionality of average call centre

[Rob Lith] One of the most topical issues in call centres currently is the 'on-demand call centre (ODCC)'. It implies being able to grow and shrink your agent pool in line with the ebb and flow of demand, without being concerned with details like being under- or over-provisioned with resources (bandwidth and scale of application support).

Posted 1 year ago | Like
Rob Lith commented on ODCC meets core functionality of average call centre
One correction here - the domain for TAKEALOT is TAKEALOT.com

Regards,
Rob
Posted 1 year ago | Like (1) | You like this
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