[Aki Kalliatakis] There is some good in this concept of analysing big data, but based on various experiences with large organisations, it is difficult to see much usefulness in this concept.
[Aki Kalliatakis] A shakeout in some retail, trading and service sectors is on its way in the second half of the year with business looking to pick up in the coming months. Following the shutdown or exit of undercapitalised competitors, survivors are planning to grow market share as they take up the slack left by casualties of the tough economy.
[Aki Kalliatakis] The single most-cited source of frustration for customers is delays and long queues. Your company needs to take this seriously because when customers are kept waiting patience turns to frustration very quickly - and they then start looking for other things that have gone wrong.
[Aki Kalliatakis] Unethical trading practices are fast coming to the end of their shelf-life thanks to advances in consumer networking - unfortunately some of 'the usual suspects' have yet to wise up and risk a backlash from exploited customers.
[Aki Kalliatakis] If your bank manager has never given you a hug, or if the waiters at your neighbourhood coffee shop has never recited poetry to you, you are among millions of consumers who feel unloved by the retailers and service providers who proclaim how much they value their customers but never get round to sharing the love... not even on Valentine's Day.
[Aki Kalliatakis] Consumers who wish for a customer service revival for Christmas might like to go one better and lead the resurgence themselves.
[Aki Kalliatakis] 'Hiking boots' could feature high on the Christmas list of walkabout consumers this year as price hikes and sky-high petrol prices get them trudging round stores in a quest for bargains rather than little luxuries.
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