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Howard Badler | MyBiz Profile | Bizcommunity

Howard Badler has trained and consulted to the Justice Department of the Northwest Province and a variety of companies in a number of industries. He can be contacted at {{howard@customercaretraining.co.za}}.
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Service in a recession

[Howard Badler] The buzzword in the world these days seems to be “recession”. How will your company stay afloat during these challenging times, especially when research has shown that it costs up to five times more to get a new customer than retaining your existing customer?

Posted 3 years ago | Like
Conflict management in the workplace

[Howard Badler] Conflict management seems to be the buzzword in a number of articles that I have read recently and I am seeing more and requests for conflict management training. Firstly you need to understand the definition of a conflict. Read on...

Posted 4 years ago | Like (1)
Bringing "CARE" into customer service

[Howard Badler] If I had my way I would get every company in the world to remove the word service from customer service and replace it with care.

Posted 5 years ago | Like
Fix those communication channels

[Howard Badler] Companies are always looking for new ways to improve communications within their operational areas. Research taken from my training sessions has revealed that communication channels are put in place without consultation from employees to advise whether or not the current communication forums works for them.

Posted 5 years ago | Like
The 3 Ts of people development

[Howard Badler] Just about every company has people development on their agenda for 2008. How are you going to implement it? Well I have termed it the 3 Ts of people development – Training, Talking and Teaching – which will assist you in obtaining this objective.

Posted 5 years ago | Like
Customer Retention - the new buzzwords

[Howard Badler] Do you remember the buzzwords 'customer relationship management'… CRM? well, the new buzzwords are 'customer retention'.

Posted 5 years ago | Like
Retailers, are you ready?

[Howard Badler] Even though higher interest rates (and it appears that the Governor of the Reserve Bank is in favour of another rate hike before Christmas) and the new credit Act will mean lower spending by consumers this festive season, retailers must be prepared to maximise sales.

Posted 5 years ago | Like
Customers also need to go the extra smile

[Howard Badler] The rugby fever in South Africa leading up to the World Cup Final was amazing. Now we need to build on that spirit in our normal business relationships.

Posted 5 years ago | Like
Be proactive

[Howard Badler] Do not be reactive in servicing your customers; if you are not ahead of the game, they will go to your competitors.

Posted 5 years ago | Like
What are my consumer rights?

[Howard Badler] Consumers have rights and as an employee or customer, it is your responsibility to ensure that these rights are adhered to at all times. But what exactly is Consumer Rights?

Posted 5 years ago | Like
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