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Paul Fick's profile on Bizcommunity

Paul Fick is the divisional MD of Jasco Enterprise. He became a part of the Jasco Group in 2010 with the merger of Spescom and Jasco. Email Paul at and follow him on Twitter at @pfick100.
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Moving the contact centre to the cloud

[Paul Fick] Cloud services and hosted services have been talked about for many years, but only recently, since bandwidth has become more available and affordable, have they become a viable option in South Africa.

Posted 7 days ago | Like
The importance of multi-channel in the contact centre

[Paul Fick] The internet has empowered customers to easily and instantly analyse, compare, search and research products, prices and brands before making a purchasing decision. This has significantly changed the customer-company relationship. Customers now demand instant attention, and if they are not satisfied, obtain good service or the product quality is poor, this knowledge will immediately be shared with their peers via a variety of media channels.

Posted 8 months ago | Like
Corporate social investment is key for education in SA

[Paul Fick] Education in South Africa today is fraught with challenges. Teachers and learners struggle due to limited resources and tools, resulting in a general falling of standards. Decreasing the national pass requirements to 35 percent will not solve this problem and it has a knock-on effect as matriculants face the challenge of obtaining university entrances.

Posted 1 year ago | Like
Jasco addresses SA education issues

[Paul Fick] The South African education sector is faced with the significant challenge of increasing the matriculant pass rate with limited resources. Some of these include a high learner-to-teacher ratio and a lack of technology that could enable a better learning experience.

Posted 1 year ago | Like

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