[Steve Cragg] As crisis-hit Europe continues to impact economic growth, and projections for the local economy are trimmed, the battle for a share of consumer spend is getting increasingly fierce. Retailers will rely on technology to drive innovative discount models and integrated loyalty programmes by optimising the one device every consumer has access to already - even in-store - the mobile phone.
[Steve Cragg] What does 2012 hold in terms of marketing and advertising in the FMCG sector? It is going to be the year of helping consumers empower themselves through mobile and social media platforms, of turning over cents and creating value, in short, of making peace with technology and its influence on the behaviour of consumers, while taking steps to counter the continued effects of the Great Recession.
[Steve Cragg] People - your customers and mine - are using the tools provided by social media to great effect in their purchase decision-making process. While consumers have always shared their opinions on products and services, digital amplifies their ability to communicate these to their peers, and not only friends and family, but also to friends of friends of friends.
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