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Matthew Bougas's profile on Bizcommunity

Matthew Bougas is the resident marketing guru at Abuzz Community (www.abuzz.co.za) - a network marketing company specialising in helping the little guy create and capitalise on their own loyalty programs. Although having spent most of his career involved in retail management, marketing (and specifically alternative forms of marketing) has always been his first interest. Find him on facebook.com/abuzzcommunity, follow @downwindguru on Twitter or drop him a mail at .
Focused communication and customer loyalty

[Matthew Bougas] Being in the customer-retention game myself, I thought I would offer up my thoughts on the topic of customer loyalty. Ever since the 80/20 rule was coined, marketers have been chasing the Holy Grail that is sustainable customer loyalty. How do you retain the customers you have and keep them coming back for more?

Posted 1 year ago | Like (1)

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