This intensive One-Day course will touch on all aspects and areas where Business Etiquette is called for, demonstrating with practical examples, role plays and exercises how a little bit of consideration and know how can increase your professionalism in all business situations, allowing you to get ahead and be treated with the respect you deserve.
Business Etiquette is a lot more than knowing which spoon to use for the soup at a corporate banquet. Etiquette is about portraying yourself with the kind of refinement that shows you are to be taken seriously at work and that your input is valuable. It is about participating in meetings, networking effortlessly at cocktail parties, dealing professionally with colleagues and staff at work and learning to keep your head in pressure situations when everyone around is losing theirs.
During this highly practical and interactive 1 day course you will discover the best ways to:
Greet, meet and introduce people professionally in a business setting
Initiate a conversation with a new business associate, make constructive small talk and then politely end the conversation on a high note
Network effortlessly with potential business contacts, taking the opportunity to discover new ways to expand your contacts and grow your business
Conduct yourself positively during meetings, participate professionally and respectfully voicing objections if needed while at all times being taken seriously
Avoid being seen as culturally insensitive by learning how to use discretion, courtesy and good judgement when dealing with a variety of contacts from various cultures
Entertain staff, clients & customers to lunch or dinner while displaying the proper etiquette in all things from Table Manners to Toasting
Communicate appropriately when conversing, writing business letters or e-mails or talking on the phone, utilising the most suitable greeting, tone and manner
Remaining cool, calm and collected during a crisis, keeping your temper and guiding the team's effort with a cool and calm demeanor
Understand the nuances of different dress for different business occasions, and look at some ways you can "dress to impress" without being seen as flashy
Learn why discretion is important when talking to outsiders about your company, and how indiscreet disclosure of information could harm your company
Professionally manage situations where you are tempted or pressurized to compromise Ethical Standards
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