Effective People Management Skills

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The toughest part of being a manager is not the increased workload, or the increased accountability. It is neither the added pressures nor longer hours. The toughest part of being a manager is undoubtedly managing people effectively.

Terms and conditions

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Description

Managing people is one of the most difficult aspects of being a manager. Sensitive issues arise almost daily and the way you deal with these situations dictates the mood of your department or team. In many cases a sensitive issue can easily blow up and could lead to:

• Tension in the workplace


• Uncooperative staff


• The resignation of a valuable employee


• Union action including strikes


• CCMA or Labour Law implications

In order to gain your staff's respect and buy-in and the approval of senior management, you need to solve people-related problems quickly, sensitively and professionally - without having to always resort to formal disciplinary procedures. To address this particularly important issue, CBM Training has developed an intensive 1- day programme packed with essential management techniques to assist you through even the most awkward or difficult situations.

By investing just one day out of the office you will gain a wealth of practical people management skills that experienced managers have spent a lifetime accumulating!

This highly practical and interactive 1 day course will provide you with the following vital people management skills:

• Assessing the various ways of successfully managing people and finding the method best suited to you
  
• Discovering ways of raising sensitive topics during informal meetings to ensure you get your point across
  
• Knowing when an informal meeting is not going to achieve the desired results and where to go from there
  
• Training yourself to deal with awkward situations as soon as they arise and not waiting until they get out of control
  
• Using techniques to discipline your staff in a way that not only corrects their behaviour, but also motivates them
  
• Communicating effectively with your staff by clearly stating your requirements and listening carefully to complaints and suggestions
  
• Leading by example: avoiding common unproductive people management behaviours!
  
• Constantly relooking at and monitoring the way you manage to ensure you are not drifting into bad management habits

FAQ

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