The toughest part of being a manager is not the increased workload, or the increased accountability. It is neither the added pressures nor longer hours. The toughest part of being a manager is undoubtedly managing people effectively.
Managing people is one of the most difficult aspects of being a manager. Sensitive issues arise almost daily and the way you deal with these situations dictates the mood of your department or team. In many cases a sensitive issue can easily blow up and could lead to:
Tension in the workplace
The resignation of a valuable employee
Union action including strikes
CCMA or Labour Law implications
In order to gain your staff's respect and buy-in and the approval of senior management, you need to solve people-related problems quickly, sensitively and professionally - without having to always resort to formal disciplinary procedures. To address this particularly important issue, CBM Training has developed an intensive 1- day programme packed with essential management techniques to assist you through even the most awkward or difficult situations.
By investing just one day out of the office you will gain a wealth of practical people management skills that experienced managers have spent a lifetime accumulating!
This highly practical and interactive 1 day course will provide you with the following vital people management skills:
Assessing the various ways of successfully managing people and finding the method best suited to you
Discovering ways of raising sensitive topics during informal meetings to ensure you get your point across
Knowing when an informal meeting is not going to achieve the desired results and where to go from there
Training yourself to deal with awkward situations as soon as they arise and not waiting until they get out of control
Using techniques to discipline your staff in a way that not only corrects their behaviour, but also motivates them
Communicating effectively with your staff by clearly stating your requirements and listening carefully to complaints and suggestions
Leading by example: avoiding common unproductive people management behaviours!
Constantly relooking at and monitoring the way you manage to ensure you are not drifting into bad management habits
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