The role of the office administrator, personal assistant, and executive secretaries has assumed a greater dimension as many managers increase their dependence on the capabilities of their assistants. This increased expectations and responsibilities require that anyone in any of these roles must have the skills to optimally perform in all critical areas of the business.
Much more than that is the fact that today, the Personal Assistant and Executive Secretary is more of a partner with the manager through unrivalled competency across a range of disciplines. Hence, to remain relevant in a profession where incremental knowledge is a given, the attainment of critical skills is categorically imperative.
This workshop has been designed to equip present day professionals with techniques that would enhance 'thinking outside the box', effective partnership with managers, management thinking skills, project management competencies, self-management abilities, business writing skills, effective communication skills and many more.
You cannot afford to miss this workshop!
Who should attend:
This workshop is targeted at
Personal Assistants
Executive Assistants
Secretaries
Senior Secretaries
Administrators
Management Assistants
Office Managers
Benefits of Attending:
Become an indispensable and integral part of your business
Enhance your professionalism and strategic awareness
Align your job with the business's direction and aspirations of your company
Become a strategic influencer and agent of change
Rationalise your activities and demonstrate your personal value
Add strategic value to your company beyond day-to-day activities
Manage your stress triggers while juggling different assignments and deadline
This will help you in;
'Management skills' - Improving your overall ability in managing resources
'Effective partnership' - Improving your partnership with your manager
'Business writing' - Mastering skills for effective business and report writing
'Time management' - Managing key success factors in the role timeously
'Problem-solver' - Managing workplace conflicts more effectively
'Project management skills' - Understanding, developing and working with realistic project plans
'Office best practices and skills' - Improving your Microsoft Office skills
'Taking good minutes' - Refining your minute taking skills
'Assertive and decisive' - Developing essential assertive and decision-making skills
Extra Benefit:
An experienced facilitator
Improve your skills, competence, personal image, self-confidence and productivity at work
Network with other Office Professionals
Day One
Session One
'Management skills' - Improving your overall ability in managing resources
Identifying where and when to apply management skills in your role
Defining the critical skills for effective management
Optimising the effectiveness of the role with advanced management skills
Allocating resources to tasks and projects appropriately
Session Two
'Effective partnership' - Improving your partnership with your manager
Determining your personal and your manager's behavioural style
Understanding the definitive features of effective partnering
Defining where you and your manager complement each other
Enhancing your role and your partnership with your manager
Avoiding common pitfalls by understanding hierarchy and protocol
Improving difficult partnerships with proven techniques
Practical Exercise: Delegates together with the facilitator will go through relevant exercises
Session Three
'Business writing' - Mastering skills for effective business and report writing
Understanding the whole writing process
Learning basic formats and when to use them
Getting to grips with the principles of grammar and punctuation
Understanding your readers so as to make your writing appealing to them
Sustaining organisational image through your writing
Writing with unrivalled confidence for your manager
Determining the approapriate style and tone
Applying the principles of effective writing to
- Memos and e-mails
- Policies and procedures
- Presentations, business cases and media releases
- Job descriptions and performance appraisals
- Minutes
- Reports
Session Four
'Time management' - Managing key success factors in the role timeously
Managing time more effectively
Detecting pressure points and dealing with them
Ensuring a greater organisation in the role
Utilising delegation to greater effectiveness
Identifying and overcoming the challenges of people management
Dealing with difficult people more effectively
Session Five
'Problem-solver' - Managing workplace conflicts more effectively
Identifying the early signs of conlicts and confronting them
Determining and handling the actual issues in every conflict situation
Confronting conflict situations headlong without bias
Developing a win/win framework for dealing with difficult people and sitautions
Overcoming your fear of confrontations and fear
Question and Answer session:
In this session delegates will benefit from a question and answer exercise on all the topics discussed for the day. It will be interactive, allowing for analysis of questions and answers.
Day Two
Session One
'Project management skills' - Understanding, developing and working with realistic project plans
Understanding what project management is
Developing a work structure breakdown
Drawing an implementation roadmap
Utilising risk management tools and techniques to avoid surprises
Working out deadlines and timelines relevant for the project
Understanding the importance of having a robust project plan
Learning the basic planning tools and techniques
Preparing realistic budget plans for the project
Session Two
'Office best practices and skills' - Improving your Microsoft Office skills
Gaining insight into how the entire MS Office suite works together
Improving your word processing abilities with advanced tools and techniques in MS Word
Enhancing your presentation skills through MS PowerPoint
Improving your knowledge of the features and functions of Excel
Increasing your ability in the use of MS Outlook
Case Study: Relevant case studies will be explored
Session Three
'Taking good minutes' - Refining your minute taking skills
Understanding what is required of you as a minute taker
Determining what is relevant and important for the record
Deciding what format of minute is fitting for what purpose
Learning the key success factors for effective minute taking
- listening attentively at meetings
- making note of relevant points
- presenting them in an orderly, brief and beneficial format.
Applying relevant writing techniques to differentiate your work from others
Session Four
'Assertive and decisive' - Developing essential assertiveand decision-making skills
Understanding what assertiveness is and its importance for the role
Applying relevant assertiveness techniques to meet objectives
Linking assertivesness and confidence for increased development
Learning how to be assertive in communication without being aggressive
Detecting and overcoming barriers to decision making
Gaining your manager's trust in decision making
Laying down the ground rules and clarifying with your manager what, when and where to apply your decision making skills
Question and Answer Session:
Delegates will put their questions through to the facilitator, after which answers will be sought from both the delegates and the facilitator. This conclusive exercise will enhance your professional skills for collecting money telephonically.
The above topics are further enhanced through all-inclusive examples, real-life experiences and relevant case studies.
________________________________________
Programme schedule:
08:00 Registration and coffee
08:30 Morning session begins
10:30 - 10:50 Morning refreshments and networking break
12:30 Networking luncheon
13:30 Afternoon session begins
15:00 - 15:20 Afternoon refreshments and networking break
16:30 Course concludes
All timings are approximate due to the interactive nature of the course.
Date: 28 November 2012
to 29 November 2012
Time: 08:00 - 16:30
Venue: Holliday Inn Sandton, Johannesburg