Over indebted consumers, of whom there are over 300 000 in the country, with a further 1 million or more potentially debt-stressed, are responsible for a significant increase in the number of complaints and enquiries lodged with the Ombudsman for Banking Services (OBS), according to its Annual Report. 20 Feb 2011 Read more >>

Clive Pillay, the Ombudsman for Banking Services, has been honoured with the prestigious International Star Quality Award (ISQA) in the Gold category by the International Business Initiative Directions (BID). 30 Nov 2010 Read more >>

The Ombudsman for Banking Services (OBS) has set a precedent over the years in rewarding banks and their employees for quality service when handling your banking complaint. "This is an annual event and on Friday 13th November the king of complaint handling will be unmasked," said the Ombudsman Clive Pillay. 30 Nov 2009 Read more >>

The Ombudsman for Banking Services (OBS) is alerting consumers to the importance of being compliant with the Regulation of Interception of Communication Act (RICA) which came into being in July 2009. "We will check if you are RICA compliant should you have a complaint against your bank where cell phone banking is concerned. Should consumers not adhere to RICA, they place themselves at risk of the OBS not entertaining their complaints," laments OBS head, advocate Clive Pillay. 9 Nov 2009 Read more >>