Global market research firm Synovate has announced that Ilvo Forgiarini will take on the position of managing director of its company Conexus, an award winning outsourced call centre company. 9 May 2011 Read more >>

Conexus is proud to accept a Bronze Assegai Award from the DMASA (Direct Marketing Association South Africa) for an integrated CRM campaign in partnership with Land Rover Sub-Sahara. 15 Nov 2010 Read more >>

Conexus has received a Level 1 rating for its commitment to the principles of BBBEE. This is according to independent rating company SERA who provided an impartial verification of the BBBEE initiatives undertaken by Conexus. 3 Nov 2010 Read more >>

Conexus, award-winning outsourced call centre company, has announced that Mirna Wessels has been appointed new Managing Director of the company. Wessels was previously Business Strategy Director at Synovate in South Africa, a top ten global research company. 14 Sep 2009 Read more >>

We all know that poor customer experience is one of the main reasons for customer defection. And while there are many ways to improve this experience, one of the most important is your customer's interaction with your call centre - it can make or break your relationship. This is by far one of the most important customer touchpoints in your industry and has a profound impact on the overall experience with your business. 24 Jun 2009 Read more >>

Call centre company Conexus has announced the launch of Evalu-X, the first comprehensive quality management tool for call centres to reach the South African market. 28 Nov 2008 Read more >>

After a thorough assessment by the SABS, outsourced call centre company Conexus, once again, received their quality certification; ISO 9001:2000. 30 Jul 2008 Read more >>

Breaking into new territory, the African Regional Office of Nissan South Africa is setting the standard for measuring customer sales and service satisfaction in the automotive industry in sub-Saharan Africa. 11 Jun 2008 Read more >>

Conexus, a leading outsourced call centre company, has successfully extended their capabilities across Africa, having completed a challenging multi-country project. The venture into the continent continued when Conexus was tasked with implementing a large-scale customer satisfaction study for a leading, international automotive client in African countries. 3 Jun 2008 Read more >>

Conexus, outsourced call centre solutions company, celebrates its fourth year of operation this year, by extending its range of service options to customers. 26 Mar 2008 Read more >>

In just three years since its inception, Conexus (a leading outsourced call centre company) has been awarded its ISO 9001:2000 certification, an internationally approved system for quality management, self-assessment and third party assessment for business from the South African Bureau of Standards (SABS). 15 Aug 2007 Read more >>

A new measurement tool has recently hit the global services market and Marketing and Operations teams are wondering how they ever worked without it. 10 Apr 2007 Read more >>

Following the Government’s publishing of the new Codes of Good Practice for implementation of Black Economic Empowerment in February 2007, Conexus, a South African call centre outsourcing company, is one of the first QSEs (Qualifying Small Enterprises) to be audited by Empowerdex (a rating agency). Jake Orpen, Managing Director of Conexus, shares his not-so-daunting experience in preparing for the audit, as well as his surprise at the simplicity of the process. 6 Mar 2007 Read more >>

Conexus, a lead player in South Africa's call centre industry, has recently been awarded an international project that demonstrates South Africa's capability and credibility as an off-shore destination for the outsourcing of Call Centre projects.  3 Nov 2006 Read more >>

E-marketing is the latest bullet in the Direct Marketer's armoury, hailed as the most cost-effective, easily measured and targeted communication tool with enormous returns. Why is it then that a 30% read rate is considered excellent for any electronic newsletter? Why is that so many tracked e-communications are never read, or never reach their target? 7 May 2006 Read more >>

Conexus, one of South Africa's newest additions to the Outsourced Call Centre market has plenty to smile about as it celebrates the beginning of its third year of operation. 21 Feb 2006 Read more >>

Too often these days Marketers get carried away with arty above-the-line campaigns that are hugely creative and stimulating to the senses but don't actually convert into sales (if this is measured at all). 8 Jan 2006 Read more >>

Following its launch in March 2004, Conexus, an award-winning provider of Customer Interaction Solutions, has announced its arrival as a major customer contact player with its Call Centres consistently generating over 120 000 outbound calls per month. 7 Nov 2005 Read more >>