Striata says organisations need to step up the security of customer data across digital channels - Striata SAIn the wake of yet another massive data breach in the US (the Internal Revenue Service in May, the Office of Personnel Management in June and Ashley Madison in July), and considering the prevalence of identity theft across the globe, both the public and the private sector need to step up the security of customer data, specifically across digital channels. 20 Aug 2015 Read more >>

Recent IRS fraud reinforces the importance of data protection laws (PoPI Act) - Striata SA"Do not underestimate the personal and financial risk that exists in the sharing of your identity information," warns Alison Treadaway, Director at secure customer communications specialist, Striata. 1 Jun 2015 Read more >>

Striata SA appoints Stergios Saltas as new MD - Striata SAStriata SA announced today that Director of Operations, Stergios Saltas will assume the role of Managing Director for the Africa region, effective 1 May. Saltas joined Striata in 2002 and has headed up Operations for eight years. 5 May 2015 Read more >>

Striata acquires Mass Transmit - Striata SAStriata Inc., a global specialist in secure electronic customer communications, has announced an agreement to acquire Mass Transmit Inc., a leading provider of email marketing tools, services and expertise. Financial terms of the transaction were not disclosed. 2 Apr 2015 Read more >>

Nine signs that you need a new digital communications partner - Striata SA"Rather than just a self-serve kit/option, I need a communications partner and dedicated account management team that care about my objectives" - is this you? 27 Mar 2015 Read more >>

POPI - to Act or not to Act? That is the question... - Striata SAFifteen months after the Protection of Personal Information Act (POPI) was signed in Parliament (November 2013), there is still no official indication of when it will be fully enforced or even if any progress has been made in appointing an Information Regulator. In his State of the Nation address on 12 February, President Zuma did not even mention this business-changing Act, which was so heavily in the spotlight in 2013. 2 Mar 2015 Read more >>

Don't let your loyalty communications become a phishing risk - Striata SAThe number of phishing emails continues to rise globally and it's no longer primarily financial services and utility brands that are being used to target unsuspecting consumers. According to Simon Johnston, strategist at customer communications management (CCM) specialist, Striata, "Branded loyalty communications are also being exploited in an attempt to solicit criminally valuable personal information." 31 Oct 2014 Read more >>

Striata eContact improves service levels and cuts call centre costs with intelligent email interactions - Striata SAAn area of considerable expense to the majority of consumer-facing companies is inbound calls. "Companies can cut their call centre costs dramatically by converting costly customer help desk calls to email-based communications," says Brent Haumann, Head of Development at Striata. Furthermore, effective customer communications is a key business driver and competitive differentiator for businesses today. This means consumer-facing companies need to ensure their call centres have adapted adequately to support this focus." 21 Oct 2014 Read more >>

POPI compliance: Will your company culture play a supporting role? - Striata SAFor many organisations, the introduction of data privacy and security policies such as those contained in the Protection of Personal Information Act (POPI) require a significant change in process, technology and employee behaviour. 14 Oct 2014 Read more >>

City of Virginia Beach achieves rapid paperless adoption rate with Striata eBilling - Striata SACity of Virginia Beach is achieving a rapid paperless adoption rate with Striata's PUSH eBilling solution. Starting off with zero email addresses in its database, the public utility has already achieved 13.79% adoption in only one year. This compared to industry averages for eBilling, where utilities usually fail to go beyond 20% after 5+ years. 28 Aug 2014 Read more >>

Will the Protection of Personal Information Act (POPI) impact your business? - Striata SAAfter the intense spotlight on the Protection of Personal Information Act (POPI) when it was partially enacted in November 2013, media attention seems to have dimmed. Many may be left wondering if this legislation will have a significant impact on their business and whether they should be actively preparing for it, or adopting a 'wait and see' position. Claire Watson interviewed Alison Treadaway, Managing Director at customer communication management specialist, Striata, on the basics of this much-anticipated legislation, and how it will affect businesses as well as the communications industry in South Africa. 30 Jul 2014 Read more >>

Michael WrightStriata, a specialist in secure customer communications management is once again a sponsor of the Billentis report. This year the focus is on 'E-Invoicing/E-Billing - Key stakeholders as game changers. 16 Jul 2014 Read more >>

Striata launches new website for Enterprise Development partner - Striata SAAs part of its Enterprise Development partnership, Striata has developed a new website for Khuphulanani Training Institute aimed at attracting more individual and corporate training business. Khuphulanani Training Institute has a fully computerised training centre near Alexandra. It provides corporate training and offers the youth in the area basic computer and virtual workplace skills to assist them in the job market. 12 Jun 2014 Read more >>

Striata's 'Big 6' email marketing trends of 2014 - video - Striata SAFlexibility is key! But we're not talking yoga... 22 May 2014 Read more >>

Striata unveils new logo, new website - Striata SAStriata, a global leader in Secure Electronic Customer Communication Management (SECCM) recently unveiled its brand new logo and website. "Striata has a new groove!" says Michael Wright, CEO Striata. "Last year we revisited our positioning to ensure our messages to market are still relevant. Through this exercise, we realised it was time to give our brand a 'facelift' - without losing our identity. This led to the creation of a brand new logo and great new functional website." 20 Mar 2014 Read more >>

Glacier by Sanlam partners with Striata to enhance communications - Striata SAGlacier, part of the Sanlam Life Group, has appointed paperless communications specialist, Striata, to assist in the enhancement of intermediary and investor communications. 14 Jan 2014 Read more >>

Striata a finalist in the 2013 Debt Collection Awards - Striata SAStriata, global leader in paperless communications, was announced as a finalist in the Best Use of Technology category at this year's Debt Collection Awards, UK. The event, which took place in November at the Midland Manchester, recognised the industry's outstanding efforts and commitment to best practice. 11 Dec 2013 Read more >>

Are your emails still reaching Gmail users? - Striata SAHow businesses can drive their emails into Gmails' Primary tab - Striata investigates... 28 Oct 2013 Read more >>

Go mobile and drive engagement with your loyalty program - Striata SAWith smartphones now outselling feature phones[i], there is more opportunity for marketers to leverage mobile to increase engagement with their loyalty programs. "The convergence of messaging and mobile provided by the smartphone is a significant opportunity for loyalty marketers. Not only does it enable dynamic, targeted in-store communications, but it promotes loyalty redemption messages which the customer can bring into the store." says Ross Sibbald, Head of eMarketing at Striata. 2 Oct 2013 Read more >>

Striata to foster software development skills with new Enterprise Development partner - Striata SAThe scarcity of programming skills in the South African market has motivated Striata to form a partnership that seeks to address this issue. "One of our key long-term initiatives is to grow the pool of programming skills available to businesses like Striata," explains Alison Treadaway, Striata SA Managing Director. "Our *Enterprise Development partnership with Khuphulanani Training Institute - aims to help us drive this initiative." 12 Sep 2013 Read more >>

Mobile advertising - have you considered email? - Striata SAEmails optimised for mobile devices offer valuable advertising opportunities for marketers 9 Jul 2013 Read more >>

Are your customer emails optimised for a multi-device world? - Striata SANicola Els discusses why you need to optimise your email communications for ALL devices. 13 Jun 2013 Read more >>

Why organisational culture matters - Striata SAAlison Treadaway, MD Striata, speaks to writer Claire Watson about why it's vital to build and nurture a great organisational culture. 5 Jun 2013 Read more >>

Striata UK announces PCI Compliance - Striata SAStriata has announced its certification of the Payment Card Industry Data Security Standard (PCI-DSS), for its Grade 1 infrastructure in the UK. "This is a significant security milestone for Striata, as it means that our premier clients can rest assured that all their sensitive customer information is secured in line with one of the strictest industry - recognised information security standards in the world," says Michael Wright, CEO, Striata. 10 May 2013 Read more >>

Striata discusses the essence of the 2013 Billentis report on eInvoicing and eBilling - Striata SAStriata, a global leader in paperless communication, is an annual sponsor of the Billentis report on eInvoicing and eBilling. Michael Wright, Striata CEO, has put together an executive summary of the report, with a focus on implications for B2C eBilling. 15 Apr 2013 Read more >>

Will inbox management tools change email marketing design? - Striata SAThe inbox is changing, are email marketers keeping up? 9 Apr 2013 Read more >>

Want paper turnoff? Then ensure your electronic documents offer value - Striata SACustomers want functionality not static replicas of paper statements 6 Mar 2013 Read more >>

Is whitelisting a white elephant? - Striata SAGerhard du Plessis, Head of Service Delivery at Striata, a global leader in paperless communication, answers some tough questions about the future value of white-listing as a tool to maximise email deliverability. 21 Feb 2013 Read more >>

Be generous with your electronic communication budget - Striata SAIf your electronic communication costs aren't increasing, you're not saving money 20 Nov 2012 Read more >>

Striata seeks enterprise development candidates - Striata SAMessaging specialist, Striata, is open to motivations for Enterprise Development assistance 2 Oct 2012 Read more >>

Earn, spend, engage! How email can help you win the loyalty game - Striata SALoyalty sector embraces digital communication to drive member engagement. 19 Sep 2012 Read more >>

Is your business at the mercy of the stamp? - Striata SAWhile rising postal costs put financial pressure on businesses, secure email document delivery becomes an attractive alternative 1 Aug 2012 Read more >>

Striata powers transactional email for National Grid - Striata SAInternational utility, National Grid, has selected email delivery and strategy specialist, Striata, to provide email billing and transactional email services. 24 Jul 2012 Read more >>

Insurance industry should enhance communication efforts to satisfy pending legislation - Striata SATwo-way digital communications is key to compliance in 'Treating Customers Fairly' 20 Jul 2012 Read more >>

eBill Pay delivers improved bill presentment and payment experience to consumers through smart phones and tablets 26 Jun 2012 Read more >>

The mobile email revolution: Are you ready for it? - Striata SASeven ways to ensure that your emails get read on mobile devices 21 May 2012 Read more >>

Striata and Tricubes partner to provide nationwide Malaysian eBilling initiative - Striata SACombining best of breed technologies will springboard Malaysia's adoption of paperless billing 3 Apr 2012 Read more >>

Striata and IHS Telekom partner to bring value-added eBilling solutions to Turkey - Striata SAStriata, a leading provider of email bill presentment and payment solutions, has partnered with IHS Telekom, an ICANN accredited registrar and systems integrator, to bring eBilling and eStatement solutions to local banks, utilities and telecommunications companies in Turkey. The agreement was signed on 06 January 2012 in Istanbul. 28 Mar 2012 Read more >>

COT achieves 30% paperless adoption with Striata Email Billing - Striata SAFlorida municipal utility, the City of Tallahassee Utilities (COTU), has achieved one of the highest eBilling adoption rates in the industry, in just three years. COTU hit 30% 'SmartBill' paperless adoption with its Email Bill Presentment and Payment solution (EBPP) powered by Striata and payment partner, Western Union. COTU's achievement far surpasses the utility average which, according to the Electronic Payments Association, NACHA, stands at just 12.1% paper suppression. [1] 8 Mar 2012 Read more >>

Striata welcomes DMARC, a new standard for email authentication - Striata SAStriata, a leading provider and innovator of email bill presentment and payment solutions has welcomed the introduction of DMARC - Domain-based Message Authentication, Reporting, and Conformance - a standard for email authentication. 28 Feb 2012 Read more >>

As 2012 takes off with a bang, we took time out to measure our success in 2011, where we grew the South African business by 23%: strong evidence that local businesses continue to embrace paperless communications. 13 Feb 2012 Read more >>

8 eBilling innovations to watch for in 2012 9 Feb 2012 Read more >>

Striata to launch eConsent, an innovative paperless adoption process at FinovateEurope - Striata SAStriata, a global leader in paperless communication, will be launching eConsent, an innovative paperless adoption process at *FinovateEurope, in London on 07 February 2012. "It's time for billers to control the paperless conversion, instead of relying on their customers to proactively enrol and switch off paper," says Michael Wright, CEO, Striata. "Our innovative adoption techniques not only completely eliminate the registration barrier, but also enable customers to switch off paper in just one click." 3 Feb 2012 Read more >>

Striata appoints Sales Manager for continental Europe - Striata SAStriata, a global leader in paperless communication, has announced the appointment of Keira Holland to the position of Sales Manager for continental Europe 8 Dec 2011 Read more >>

Securitas selects Striata for secure eBill delivery and payment - Striata SASecuritas, a growing security company in South Africa, has selected Striata, a global service provider of paperless solutions to provide secure eBilling and electronic payment to its customers. By going paperless and providing its customers with a secure electronic payment method, Securitas will benefit significantly from reduced DSO and carbon footprint, as well as increased security of invoice delivery and payment. The project is scheduled to go live in December 2011. 9 Nov 2011 Read more >>

Phishing in the Cloud restricts paperless adoption - Striata SACustomers fear losing control as cloud data breaches and phishing scam reports continue to hit the headlines 3 Nov 2011 Read more >>

Striata appoints Commercial Director - Striata SAStriata SA, a global leader in paperless communications, has appointed Nicola Els to the position of Commercial Director - effective 01 October 2011. 1 Nov 2011 Read more >>

I take you to be my most valuable customer, to have and to hold, from this day forward... - Striata SAWhy loyalty programs need an electronic communications strategy 21 Oct 2011 Read more >>

Paperless for B2B - it's a no-brainer - Striata SAHow the fleet management industry is benefiting from secure document delivery 16 Aug 2011 Read more >>

Electronic messaging specialist, Striata, has concluded an agreement with Black Economic Empowerment (BEE) equity partner, First Republic Technologies (Pty) Ltd (FRT) for the purchase of a 25,1% shareholding in Striata SA (Pty) Ltd. 30 Jun 2011 Read more >>

Striata partners with POCiT to enable bill payments - Striata SAElectronic billing specialist, Striata, is partnering with bill platform and payments provider, POCiT, to provide a simple, secure bill payment process for the South African market using cellular phone payment technology. 7 Jun 2011 Read more >>

Global email billing specialist, Striata, has launched Paperless Adoption Services for the Asia Pacific eBilling market. 21 Apr 2011 Read more >>

Payments Gateway's partnership with Striata combines powerful electronic payment and presentment solutions with email billing and secure document delivery, enabling customers to receive and pay their bills electronically and securely. 20 Apr 2011 Read more >>

'Voice of the Customer' research shows that email bill and email statement delivery is the top consumer choice for electronic delivery. During February 2011, Striata conducted a direct consumer survey in order to answer one critical question: "How would you most prefer to electronically receive your house bills and bank statements?" 25 Mar 2011 Read more >>

The City of Johannesburg (COJ) recently implemented a new R580m software system that integrates the billing system information of all its major business units into one, in an attempt to manage customer accounts more efficiently. Instead, according to an article published on IT Web on 18 Jan 2011[1], it has resulted in an excess of 65,000 known and reported incorrect statements/billing records where customer accounts have been grossly inflated - resulting in electricity and water cuts, despite the error occurring from COJ's side. To further aggravate an already angry customer base, their complaints regarding the issue have not been dealt with efficiently and expediently and customers have been unable to access bills online, due to the site still being under construction. 14 Mar 2011 Read more >>

In 2010, 1.9 billion emailers sent 107 trillion emails[1]. If past trends continue, this figure will grow exponentially in 2011. The impact of Facebook and Gmail's new email enhancements are also going to drive the use of email into an always on and always available communication tool. 17 Feb 2011 Read more >>

Phishing and email scams received welcome attention this weekend in an expose on consumer watch program, Carte Blanche. 28 Jan 2011 Read more >>

Striata, a leading provider and innovator of email bill presentment and payment solutions, will be launching two new products at *FinovateEurope, which is taking place in London on 01 February 2011 - the Striata's next generation interactive PDF bill solution and mobile one-click payment. Striata's new mobile one-click payment solution is an industry first, bringing one-click eBill payment to the ever growing mobile email market. Furthermore, Striata's next generation interactive PDF bill solution will enable companies to deliver improved marketing capability, whilst enriching their customers' email Billing experience. 26 Jan 2011 Read more >>

How pushing eStatement notifications can lead customers into the wrong behaviour 10 Jan 2011 Read more >>

Garin Toren, chief operating officer of Striata North America, a global eDocuments, eBilling and eMarketing software application developer, today announced the successful completion and launch of a new eDelivery program for client Privilege Underwriters Reciprocal Exchange (PURE). PURE, a reciprocal insurer dedicated to meeting the personal insurance needs of successful families, is anticipating increased customer convenience and satisfaction, as well as cost savings, following the introduction of Striata's eBilling and ePolicies solution. The new program, developed with the aid of Striata's payment partner Online Resources, enables the electronic delivery of policies and bills directly to PURE policyholders (members) and agents. 10 Dec 2010 Read more >>

A year after launching its eBilling offering, eThekwini Municipality based in Durban, South Africa, now boasts increased efficiency and a 99% bill delivery rate. In September 2009, eThekwini appointed Striata, a leading provider of email bill presentment and payment solutions to bring eBilling to its customers. 9 Dec 2010 Read more >>

How to improve your marketing in operational communications. 30 Nov 2010 Read more >>

Email is far from a dying medium of communication, especially when one speaks of electronic bills, statements and other customer notifications. 28 Oct 2010 Read more >>

Striata, a leading provider of email bill presentment and payment solutions has partnered with StrategyCore, a Japan based consulting firm that is focused on business development in the Japanese, Chinese and Australian markets. The partnership agreement was signed in August 2010 and adds to Striata's growing network of partners in Asia. 4 Oct 2010 Read more >>

Investing time and energy to ensure that your email marketing is looking great, your branding is consistent and aligned with the CI and your content is relevant and exciting will ensure that all your electronic communication objectives are met. 20 Sep 2010 Read more >>

Striata, a leading global provider of email bill presentment and payment, has announced their partnership with BTM Capital Partners Limited, specialists in business transformation management - their main focus being on financial and operational performance. The UK Channel Partner agreement was signed on 12th July 2010. 10 Aug 2010 Read more >>

Having the right hardware and messaging software is just the entry ticket to successfully distributing bulk email, according to electronic messaging specialist, Striata. The real differentiator comes in knowing how to get each and every email delivered to the intended recipients. 30 Jun 2010 Read more >>

Electronic Marketing Specialist, Striata, is advising all digital marketers to familiarise themselves with the Protection of Personal Information Bill, specifically the additional obligations they will have to comply with should it become an Act. 18 Jun 2010 Read more >>

Florida municipal utility, the City of Tallahassee, Your Own Utilities, exceeded its three-year paper bill suppression target in just 10 months. 10 Jun 2010 Read more >>

Global email billing specialist, Striata, has launched Paperless Adoption Services for the UK e-billing market. 25 May 2010 Read more >>

Does your electronic marketing activity comply with the provisions of this Act? Alison Treadaway, MD Striata SA, investigates... 24 Mar 2010 Read more >>

Don't settle for mediocre results on your email marketing campaigns. Through effective customer sampling, you can pinpoint what makes a recipient more likely to respond, and thereby increase your return on investment. 20 Jan 2010 Read more >>

Striata discusses innovative ways in which businesses can cut costs and simultaneously drive sales, to survive the current recession. 7 May 2009 Read more >>

In the current economic climate, many organisations are focusing on rationalising costs across the board. Increasingly, organisations are setting cost-saving targets, compelling managers to find ways to cut operational costs within their departments. 17 Apr 2009 Read more >>

In email marketing, design plays a significant role in how recipients respond to the message. Whether recipients engage can be significantly influenced by the application of best practices in email design. 3 Apr 2009 Read more >>

South African consumers who have a computer and an Internet connection at home, in the office or through their laptop while travelling, are responding to the fact that they can make their lives simpler, save money and improve their credit ratings simply by choosing to receive their bills electronically. 5 Nov 2008 Read more >>

The Internet, e-mail, SMS and MMS technology have created a potent electronic marketing platform. However, the experience of the past five years demonstrates that eMarketing executed as part of a broader marketing strategy platform is likely to have greater impact. 9 Oct 2008 Read more >>

Rising interest rates, the credit squeeze and general price increases stemming from expensive fuel are forcing most businesses to trim their operational costs. One way of achieving this is to make use of electronic communications solutions instead of costly print and post. 13 Aug 2008 Read more >>

Communication between companies and their customers or potential customers in this electronic age has become a critical factor in the overall “customer experience”. 22 Jul 2008 Read more >>

Spam filters can be effective not only against spam and unsolicited email, but also in stopping legitimate, permission-based marketing communications. 18 Jun 2008 Read more >>

The management of invitation RSVPs should be smooth sailing for event marketers, but can often become a logistical nightmare. One of the best ways to ease this administration headache is to move the RSVP function online. 12 Jun 2008 Read more >>

Email has more than proved its worth in the overall marketing mix, particularly when the rules are followed and sufficient focus is placed on the importance of wording, appearance and layout. 15 Apr 2008 Read more >>

While there is a large body of international research and statistics on email marketing, similar information for the local environment is hard to find. This prompted electronic messaging and marketing specialist Striata to look internally for the development of local eMarketing benchmarks. 19 Mar 2008 Read more >>

Lifecycle-based triggered communications in the form of personalised messages automatically sent to individuals on a special date or event are an important component in achieving effective customer relationship management (CRM). 12 Mar 2008 Read more >>

Acceptance of secure ‘push' electronic billing direct to individual email inboxes is rising steadily in South Africa to the point where companies, particularly in the mobile telephony, banking and financial services sectors, are achieving customer adoption rates of 30% or more. 4 Mar 2008 Read more >>

Secure email and messaging specialist Striata has won, on open tender, an electronic communications service provision contract with the JSE-listed specialist retail group, New Clicks Holdings Limited. 24 Jan 2008 Read more >>

The enhancements included in Outlook 2007 do have an impact on email marketing campaigns and electronic messaging specialist Striata is advising digital marketers to increase planning and testing of email marketing campaigns following the release of the new Outlook version. 12 Oct 2007 Read more >>

Easy customisation of emails and the ability to target email communications to specific groups is essential for an effective communications strategy within a company's customer relationship management (CRM) activities. 27 Sep 2007 Read more >>

SMS is a particularly effective means by which to determine an organisation's “Net Promoter Score” (NPS) as it can establish very accurately the levels of loyalty in the customer base and the success, or otherwise, of the services a company is providing. 30 Aug 2007 Read more >>

While there are outstanding digital communications channels available today, unless the customer data is accurate and kept current, the chances of an e-marketing campaign fully achieving its objectives are significantly reduced. 22 Aug 2007 Read more >>

Many marketers are not fully complying with the code of conduct drawn up by WASPA, creating scepticism and mistrust among individuals who are increasingly receiving SMS and MMS-based marketing messages across South Africa's cellular telephone networks. 15 Aug 2007 Read more >>

South African companies are finding that emarketing drives linked to international sport can be highly effective in drawing potential customers to a website, according to the e-marketing division of Striata. 8 Aug 2007 Read more >>