Learning by doing - a unique Learning Theatre intervention
Roleplays have been a mainstay of customer interface training for a long time. It is used as a tool by many training professionals in a variety of guises and formats. So what makes the Learning Theatre unique in this regard?
19 Jan 2012 11:57
Interviews with employees have pointed out that many employees hate roleplays as they feel exposed, ridiculed and belittled and they doubt the value of the training as the scenarios are often extreme to the point of ridiculousness. A person entering a certain scenario therefore is already apprehensive and negative and the profit gained from the exercise is so little as to be negligible.
So why does the Learning Theatre believe that they can make a difference?
Simply put, preparation is key and the Learning Theatre has developed new ways of preparing employees for this kind of intervention.
This remarkable tool has been used by The Learning Theatre for customer interface training in the callcentre arena, frontline staff as well as management opposite employees.
For more info go to: www.learningtheatre.co.za.