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South African Airways strives to inspire our customers with African hospitality in every detail, every time. Contact us should you have any customer care related queries.

For marketing information, please contact
Marketing
Kendy Dube (Ms)
Email:
Office: +271 978 1797

Marketing
Athandile Mvusi (Ms)
Email:
Office: +2711 978 3463

For media information, please contact
SAA Spokesperson
Tlali Tlali (Mr)
Email:
Office: +27 11 978 22 98


South Africa Reservations

Email address:
Or give us a call:
Tel: +2711 978 1111 or 0861 606 606 (share in SA only)
Office Hours: Daily, 06h00 to 22h00 (GMT)
Open weekends and South African Public Holidays

Customer Services

Email address:
Flysaa Care: twitter.com/flysaa_care
Or give us a call: +27119782888 or 0860 003 146 (sharecall in SA only)
Fax: +27119789567
Office Hours: Weekdays, 08h00 – 16h30 (GMT)
Closed weekends and South African Public Holidays

Voyager

Email Address:
Or give us a call:
Tel: +27119781234
Office Hours: Weekdays, 07h00 to 21h00 (GMT)
Saturdays, Sundays, South African Public Holidays, 08:00 – 14:00

Baggage Service

(Lost/ damaged)
Email Address:
Or give us a call:
Tel: +27119783733
Office Hours: Daily, 07h00 to 19h00 (GMT)
Open weekends and South African Public Holidays

Refunds

Email Address:
Or give us a call:
Tel: +27119781786
Office Hours: Weekdays, 08h00 to 16h30 (GMT),
Closed weekends and South African Public Holidays

Cargo

Email Address:
Or give us a call:
Tel: +27119783366
Office Hours: Weekdays, 08h00 to 19h00 (GMT)
Saturdays and Sundays 07h00 – 13h00
Closed South African Public Holidays

Website Queries

Email Address:

South African Airways City Travel Offices

Cape Town

1st Floor, Icon Building
Cnr Hans Strijdom and Lower Long Street
Cape Town
Office Hours: 08h00 – 17h00 Mon – Fri
Closed weekends and public holidays
Call Centre: 0861 606 606
Office: 021 418 1555
GPS Co – ordinates
Latitude: -33.9169151
Longitude: 18.425285700000018
Team Leader: Janine Erfort

Durban

3rd Floor - 197 Peter Mokaba Road
Morningside
Durban
Office Hours: 08h30 – 17h00 Mon – Fri
Closed weekends and public holidays
Call Centre: 0861 606 606
Office: 031 250 1042
GPS Co – ordinates
Latitude: -29.820725
Longitude: 31.010238000000072
Team Leader: Leesh Lobo

Johannesburg

No.4 Chaplin Road Cnr Chaplin and
Melville Road
Illovo, Johannesburg
Office Hours: 08h30 - 17h00 Mon – Fri
Closed weekends and public holidays
Call Centre: 0861 606 606
Tel: 011 537 2001
GPS Co – ordinates
Latitude: -26.1274305
Longitude: 28.04626630000007
Team Leader: Ricardo Ahkee