Interact is now an accredited Level 2 BB-BEE Supplier
Interact is by no means your typical market research consultancy. We believe that in today's commoditised world, traditional means of differentiation based solely on product and offering have become outdated.
Brands need to engage with their consumers on a personal and emotional level through distinctive experiences. A truly engaging experience will not only gain you a loyal customer but an advocate for your brand and this is what we strive to achieve for each of our clients. This is the new competitive battleground.
"99% of the world's business leaders agree." Experience is the new frontier for competitive advantage.
With this in mind, executives worldwide should ask themselves:
Do we know what level of brand experience we are currently delivering?
Have we defined what kind of experience we intend to create across our various customer segments, or are we creating experiences without a defined strategy?
What strategic initiatives should we be implementing to enhance our customers' experience?
Do we have the necessary tools and information to manage our brand experience delivery on an ongoing basis?
Are our employees adequately equipped to deliver the type of experience we would like to create?
Interact offers a range of Brand Experience Research and Consulting services designed to answer these questions, thereby putting you on the road to customer experience excellence and ensuring you stay there. Whether you need assistance in creating a plan for where to start, or if you have well defined strategy and need help in measuring your performance or affecting organisational change, we can tailor a solution to help you exceed customer expectations and achieve true loyalty and competitive differentiation.