Customers' complaints need strategy

[Aki Kalliatakis] Customers have the power to change service levels, performance and product, yet still they feel they are often mistreated. Successful complaining however needs to be focused in order to achieve lasting results. 24 May 2012 09:21

CNBC Africa opens office in Mozambique

CNBC Africa, a CNBC International franchise owned by Africa Business News, has entered into a joint venture with Mozambique's state broadcaster, Televisão de Moçambique (TVM), and will open a bureau in Maputo. CNBC Africa's country bureau representative will be Sunnyboy Mshengu. 24 May 2012 11:35

One Club, ADCOLOR join forces for Miami awards

MIAMI, US: The One Club has once again partnered with ADCOLOR to present The One Club ADCOLOR Creative Award to two creative professionals of multi-cultural background for their outstanding achievements in the advertising industry. 16 Sep 2010 10:21

Go beyond 2010 at the 18th World Digital Publishing Conference

ISTANBUL, TURKEY: The European Capital of Culture 2010 will be the host city for the 18th World Digital Publishing Conference. Lara M. Ayoub, portal manager at Jordan's AlGhad newspaper, and Stephan Philips, managing director, Archant, Norfolk, UK, will illustrate this cultural convergence by co-chairing Beyond 2010. 16 Sep 2010 09:42

FIFA World Cup in 3D wins international Judges' Prize award

AMSTERDAM, THE NETHERLANDS: FIFA's efforts to constantly improve fans' viewing experience of football have been recognised by the International Broadcasting Convention (IBC), the leading international forum for the electronic media industry. 16 Sep 2010 09:17

Interbrand releases 100 "Best Global Brands"

NEW YORK, US: Coca-Cola retains the number one spot; Google gains on Microsoft, while HP enters the top 10 in Interbrand's 11th annual ranking of the world's top brands. The rankings were released yesterday, 15 September 2010. 16 Sep 2010 08:05

Robert Redford leads MIPCOM 2010 star line-up

CANNES, FRANCE: For its 26th edition, MIPCOM is preparing to welcome a host of international television and cinema stars. Heading the line-up is actor, director, producer, Robert Redford who will be attending this year's MIPCOM to celebrate the first anniversary of Sundance Channel in Europe. 15 Sep 2010 11:26

Biz Stone, Vicente Fox confirmed as keynote speakers at LatAm 2010

MIAMI, US: Biz Stone, co-founder of social media phenomenon Twitter, and Vicente Fox, president of Mexico 2000 - 2006, are the first two keynote speakers confirmed for the inaugural Festival of Media LatAm, October 24-26th 2010 in Miami. 15 Sep 2010 09:23

More Americans multitask while using media

NEW YORK, USA: As the number of consumers who multitask while using print and electronic media continues to rise, magazine reading among women remains a relative stronghold of undivided attention, according to new data from GfK MRI's MediaDay 2010 survey. 14 Sep 2010 07:34

New initiative for no cost tagging with media Metrix 360 in Southeast Asia

SINGAPORE: comScore, Inc recently announced that it will offer free participation in Media Metrix 360 to online publishers in Southeast Asia. Under this new initiative any publisher can now participate in Media Metrix 360 measurement with no implementation fee for tagging. 14 Sep 2010 07:29

Good things this way

LONDON, UK: Nokia erects a signpost showing how communication is more than getting from A to B... It's fun - when it's social navigation. 14 Sep 2010 07:23

Top 10 UK ad networks

LONDON, UK: 24/7 real media growth outpaces all other networks, doubling reach in past year. comScore, Inc has announced the top 10 ad networks based on their reach among UK internet users in July 2010. 14 Sep 2010 07:18

European ice cream market stays cool despite a cold economy

[Source: Mintel Global Market Navigator] LONDON, UK: As the UK experiences a return to sunshine after a wet August and the idea of having an ice cream grows ever more appealing, new research from Mintel Global Market Navigator (GMN) reveals that Germans are the biggest ice cream lovers in Europe, with Germany spending an average of £19 (about R210) per head on the treat each year. 13 Sep 2010 11:23