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Dangerous hitchhikers: New measures to help stop the spread of plant pests across borders

Each year an estimated 10-16% of global harvests are lost to plant pests - a loss estimated at $220bn - according to FAO Deputy Director-General Maria Helena Semedo. The International Plant Protection Convention (IPPC) has adopted new phytosanitary standards aimed at preventing destructive agricultural and environmental pests from jumping borders and spreading internationally.

3 hours ago

Kenya's Twiga Foods partners IBM for blockchain-based microfinancing
Kenya's Twiga Foods partners IBM for blockchain-based microfinancing

Kenyan agri-tech startup Twiga Foods has partnered IBM Research to extend access to microloans to 220 food stall retailers across Kenya using a blockchain-based financing system.

By Tom Jackson 19 Apr 2018

Empathy - a two-way street in customer service
Empathy - a two-way street in customer service

It's no secret that personalisation is essential in developing a successful customer experience. Central to that is getting to know all you can about your customer and using that information to drive the interaction.

By Wynand Smit 18 Apr 2018